I would like to know what are the reasons for duet washing machine to get out of balance. I have new washer ( 1 year old ) and somehow the drum spin violently. I checked the spring and the shock observer and they seems to be OK .
Any idea what might be the reason for that .
BTW - Because of the imbalance problem the motor detached form the drum plastic body , I already fixed that without realizing that the issue is the drum balance .