this is a letter I sent to Sears regarding the quality of their
Craftsman tools. I my or may not get a reply.
Re: Craftsman Tools & Products
To Whom Ever
In the many years that I have been repairing cars of mine, of friends &
family and professionally, I have always purchased Craftsman tools
because of their quality. The warranty was always a distance second in
my purchase decision, quality was always the prime objective, quality.
Craftsman was always a quality product, whether the product was a
mechanics wrench, socket, ratchet or if it was a lawnmower, table saw,
radial arm saw .... whatever, the product was a quality product, not
I purchased a Craftsman lawnmower. I had so many problems with it I
took it back, within the 30 day re-turn period. I got so much grief
from the store management on its return that Ill never ever purchase a
Craftsman power product ever again. I have always recommended Craftsman
products to friends, family and fellow professionals, but not anymore.
There was once a time that the only place one could purchase Craftsman
products was at Sears. There was once a time that Sears carried ONLY
Craftsman tools, now Sears carries:
Black & Decker
Of those mentioned above, Im only familiar with DeWalt and Black &
Decker. These companies once were in competition with Craftsman, but
Craftsman was almost always the choice, why, because the Craftsman brand
was always a quality product and was always built, manufactured or made
in the United State of America (USA), but the Craftsman product is now
made in either Taiwan or China and the cost remained at the Made in USA
price. Oh yeah, wasnt there a lawsuit in 2004 to wit:
A class action lawsuit has been filed against Sears, Roebuck and Co. on
behalf of consumers. The suit alleges consumer fraud and claims that
that Sears has been misleading consumers through false advertising that
its Craftsman tool line is "Made in the USA." The suit states that
promotions in ads, the website, on signs and labels that Craftsman is
"Made in the USA" led consumers to purchase the tools out of a sense of
patriotism. Consumers were also led to believe that Craftsman is of high
quality because it is "Made in the USA." Pictures attached to the
complaint clearly show metal parts from Austria, Denmark, China, India
and Mexico on Craftsman tools boldly labeled as "Made in the USA."
The quality of the product is declining, but the cost continues to
escalate. Well, if I can, Ill see to it the as many people I know
never buy a Craftsman product ever again. If I can, i will see that
this letter gets out to some Craftsman Blog out on the internet.
Thank You for ruining a great product just to increase your profits,
So there you go, this is my opinion take or leave it.