It's been a while since I traded in a Craftsman tool under the
lifetime warranty, so maybe I just don't remember this happening last
I turned in a ratchet handle and 3 Phillips screwdrivers. The
replacement screwdrivers were new off the shelf but the ratchet handle
was a different story.
Hanging on the wall inside the cashier's area was quite a large number
of ratchet handles, open-end and box-end wrenches and a few other hand
tools, all with yellow stickers on the handle.
The cashier handed me a ratchet handle from behind the counter and
said "This is still covered by the lifetime warranty."
The ratchet handle looked "new" (clean?) but had a few dings in the
handle section. The yellow sticker said "Replacement Tool" oe
something like that.
I assume that the tools behind the counter are probably a combination
of scratch and dent items from their inventory along with some
customer returns that can't be sold as new.
Is this something new or has it always been this way? Just curious...
Never had the experience -- always had new stock replacement unless the
failure was something for which there was a repair kit available; like
the ratchet I took in a couple of months ago they did have the
replacement gear set for so did the swap-out while there. Don't know
what they would have said/done if the particular kit hadn't been in
stock. (Really knocked my socks off it was as this is just a quite
small catalog store w/ only a few appliances, lawnmowers, tools and such
in stock. That had any parts in stock was an eye-opener).
On Jul 27, 4:28 pm, firstname.lastname@example.org wrote:
re: "A bit disappointed..."
I was too, for about a second, but then I found it real easy to
rationalize it away.
If my car breaks under warranty, I don't get a new one...I basically
get a "refurbished one". They fix what's wrong, maybe with new parts,
but it's still a "used car".
I guess the same goes for something like the ratchet handle. As long
as the "gears" work, I'm not going to be concerned about a scratch on
the handle section. Trust me, I didn't wrap it in a cotton towel and
lay it gently in my tool box when I got home. ;-)
Besides, as long as it has still has the lifetime warranty, I'll just
take it back again. Of course, if I'm going back every 2 weeks for the
same tool, I'll voice my objections until I get satisfaction.
A good friend worked at sears till recently he was a PMT, he handled
everything returned to the store.
said people brought in a rachet with the handle mostly hacksawed
people abuse tools ............
I recently turned in a couple Craftsman hand-tools and had them attempt this
nonsense. It was hot, I was tired (and delayed in finishing the task-at-hand
because the rachet and socket had failed), and as the "kid" handed me the
replacements from under the cash register, I tiredly said, "Get a manager."
He pulled the right tools without so much as a second look.
My guess is that a significant number of hand tools are failing more
frequently and their flagship Craftsman brand is hemorrhaging.
sears no longer owns craftsman tools sears is just a license.
i expect sears to disappear within a few years, they used to be
diverse into allstate insurance, coldwell banker real estate bankinbg
so when retail took a dump they still survived.
then they decided 100% retail, if the economic dump continues they
wouldnt heck they lost money over last holiday selling season.
kenore is being shopped around, pretty soon there will be no reason to
go to sears, their brands will be at home depot
I quit shopping at sears because of their in home service policy.
To get a furnace with air serviced they charge nearly double travel :(
All the tech did was swap tool kits at his truck.....
Any company gouging like that needs to lose customers!!!
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