We found a unique design we liked with a rope pattern in the door design, raised door styles and all wood construction. Nice solid looking drawer slides and everything seemed good. Got the pricing and in line with the Kraftmaid stuff but a better design. We tried to finalize the deal but after several trips all we were getting was a hand written paper without even the company letterhead in the sheet. We requested something more definitive but didn't get much help. We were told we'd get a spread sheet with everything detailed but that was two weeks ago and no word. Hate thinking we have to chaise these people down to buy stuff from them.
When we got the quotes from Lowe's it was all detailed out with full descriptions, drawings, terms, conditions, and everything clearly defined. We're a little hessitant on dropping around $8K off a hand written sheet that has a bunch of numbers on it that we don't have anything to reference to, and with a bunch of prices hand written beside them. We're worried if something comes in wrong we'd have little recourse to get it fixed.
Is this a normal method of buying kitchen cabinets? Off hand written sketches?
And has anyone had good/bad experiences with Cardell? It seems like a good product line but the ordering methodology seems a little risky. Do you think it could just be this one dealer? There is another dealer only about 10 miles away (actually closer to our home) but when we attempted to email then from their website we got the email returned as an invalid address which didn't give us a wamr fuzzy feeling about them either.
Any and all help would greatly appreciated!