In my experience over the past 5 years or so, Black & Decker haven't made a
decent electric tool/appliance. I have bought one of their small drills,
then returned it when the motor seized up after 2 months. The replacement
worked for a year, then the motor developed an open circuit. Same for a
small jig saw -- the blade moved up and down at about a 5-degree angle off
vertical. The same for a small electric screwdriver.
The company must have been taken over by some Wall Street group to suck the
assets out of it, I don't know. Their stuff used to be quite good, but now
I wouldn't touch any of their stuff, sorry to say.
Black & Decker only mfe. light duty power tool,thus only for small litte job.
If you need long lasting tool you should have buy heavy duty tool eg. AEG power
tool I have one AEG 1/2"power drill use for twenty five years, which do not have
any problam,untill my friend did not return back to me after he borrow from me.
I just posted a rant about a week ago telling my son's tale. He bought a
brand new B&D hammer drill to drill some holes in his garage floor. He got
1.5 holes drilled and this new drill literally went up in smoke. Took it
back and got a replacement and when he took the new one out of the box, it
didn't work at all.
I know they often get negative press.
I push their corded electric lawn mowers to people with small yards
I have taken my mower in twice for warranty work and was VERY well
treated (they put in a new blade gratis etc.). On the second visit I
asked when my warranty expired (two years theoretically) and they said
it had already expired two months back but they were extending it as a
courtesy. So I have to say I am quite pleased both with the mower and
how warranty work was handled. Regarding the need for warranty work:
the first time the motor would freewheel - I used to use the mower to
mulch fairly 1/2-3/4" sized branches and am not sure if it contributed
to early failure. The second visit needed new brushes.
My mom has one of those B&D cordless electric mowers and it actually works
very well, but when I picked it up (for free mind you) the stupid cable
operated switch was all messed up. I built a little controller with some
high current MOSFETs and screwed a microswitch to the handle so it's
activated by the original deadman bar, been working great ever since.
If it was truly good quality, it would not have to go back in for warranty
Good to hear they have good customer service though. B & D is no longer the
quality it was years ago. Serviceable stuff the the light user, but nothing
of interest for a tradesman.
Which is why, I mentioned what the nature of the repairs were - I may
have unintentionally caused the first mishap (freewheeling motor which
did not drive the blade) by occasionally using the mower to mulch small
amounts of brush (very small - generally less than 1/2 inch brush).
The second time it failed only the brushes needed replacing. If I knew
it was not under warranty I would have tried to troubleshoot better and
probably have discovered it myself. Assuming it was under warranty I
did not bother to troubleshoot at all. Two years for a set of brushes
on a mower is not really that bad. Incidentally, before I bought this
mower I shared a B&D electric mower with a friend for about 5 years. It
did two yards of less than 5000 sq ft for that length of time and is
still in use at my friends home (now going on eight years). Over that
time, the deadman switch became a bit iffy (had to pull it way past the
natural stop to get the mower to run). The same service center
diagnosed this problem when I took my new mower in and sold me a $10
part for the repair of the old mower). I had a generally trouble free
eight years and avoided breathing gas fumes which alone is worth it to
me. I seriously doubt anybody with a gas mower could have a more trouble
Based on my experience I really believe at least their corded electric
mower is a good product (for smaller yards) and hope my second one
continues to perform as well as the first.
The service center I went to was a DeWalt service center and they were
nothing but ultra professional - did not ask me to produce a receipt,
verified warranty status based on serial number, gave me a courtesy
discount on other stuff, threw in a new blade on the mower. All these
steps engender customer loyalty - they acknowledge the product should
not have failed and make small gestures in recognition of this. So
despite the torrent of negative press I am quite happy to defend Black
and Decker on at least this product and their after sales service as it
relates to this product.
Yes but the price reflects this. If a Panasonic or Makita drill cost
$150- $200 + and a B&D costs half to a third or a fourth as much it is
silly to expect a premium product. If people shelled out equivalent
dollars their complaints would be more credible.
Good to hear you found a good service shop. But taking in stuff for a repair
a year is not what I call good quality workmanship/design. I have a Ryobi
electric mower and have never had one single trouble with it other than
having to replace the lead-acid battery about 5 years ago. I can cut my
grass twice on a single charge - 5,000 square feet each time. Good quality
mower, excellent manual and reasonably priced parts.
I have a Dremel-like tool by Ryobi and it's definitly not as nice as the
real thing. On the other hand, I got a cheap Ryobi router a few years ago
and while only used lightly I've never had any trouble with it. Overall they
seem to be about the same as B&D, some of their stuff is decent, some is
crappy, it's all relatively low end Chinese stuff.
You were lucky to buy your Ryobi when you did. These days Ryobi does
not exist except in brand name only. The Japanese company closed down
their power tool manufacturing business around 1999 (I think), and
sold the brand name to Techtronic Industries in Hong Kong. Prior to
that they made a general purpose range of tools and also a "Tradeline"
series. All of the Tradeline tools I had were excellent value for
money and would give many years of troublefree service.
It was shortly after Techtronic bought the name that all the junk
tools with the Ryobi brand name appeared on the scene. I had several
problems with their handyman belt sander and also a cordless drill so
much that I was eventually reimbursed for the cost of the sander
(which I put towards a Makita), and Ryobi "gave" me one of their newer
so-called "professional" or trades series cordless drills as a
replacement for the junk drill. I had to direct my complaints directly
back to management in Hong Kong before this occurred though.
I suspect you will find that B&D is no longer the original company
(much like Ryobi) and consequently their products are now largely
"junk". I remember using one of their compact aluminium framed Holgun
drills back in the 1960's, and boy, could these drills take a
hammering without any problems for year after year. That was when B&D
was really a good power tool.
Black & Decker hasn't been any good throughout my lifetime, or most of it
anyway. Perhaps they were decent back in the 60's and 70's but I've had some
of their stuff since the 80's and while some hasn't broken, it all feels
At about the time of 12/4/2004 11:04 AM, James Sweet stated the following:
A co-worker of mine bought a very expensive B&D coffee maker. After 1
cup it shorted out.
As for power tools, I have a Makita angle grinder. Works great with no
problems. I'd buy another Makita power tool if I needed it.
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