? The estimators all did followups and seemed to expect to get the job
but this client doesn't need a soothing manner, she needs specifics. I
think they don't talk to all their potential customers this way. Well,
we've been pretty lucky with contractors outside the home so we don't
hate contractors and plumbers. We think our ones are great.
Do people really trust HD staff for advice? That seems dangerous. I
only got advice about paint type (eggshell and he was right on the money.)
I thought so too for one of them but then why did we get followup calls
and letters from them about getting the job? My mother said they
sounded surprised that they hadn't heard from her. She repeated that
she would like to know square footage and materials used.
Commercially, it is absolutely standard to get estimates listing
materials and square footage as the basic price with the caveat that add
ons are allowed if they discover problems. In case anyone else has this
problem and googles for the answer, I have to take a position that it
is not normal to ignore this in the estimate that a customer is expected
You might win that bet.
I've said to tenants before that it looks a lot worse than the building
she sank all her money in. She's proud of herself for doing that.
You know who would give her a fair price - the immigrant contractors.
That's who we used and got most of the estimates for the commercial
jobs. Not one Indian or Pakistani needed to resubmit a bid for not
putting down specific materials. They usually don't take residential
jobs though so she looked for people locally who have been around for
years. Do they do a shoddier job because they are immigrants? not ever
in our experience, our shoddy jobs at home weren't by people born overseas.
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