So after a week now of my customer having no resolve from the HMS home warranty company its come to this: First Ive had to call them 3 times now. They want more info, what I charge, what I'll cover, what they wont cover, what they think is best, the girl that handled the claim first was new, the process is in "finalization, the coil costs too much, etc. etc. They have decided not to replace the evap coil in the Trane TWE air handler due to cost. (Take an average A-coil and double the cost). "Nothing stops a Trane..........(except price). :-) Instead, THEY WILL SUPPLY a new Payne air handler with the electric heat. They will not pay for recovery or anything else. Strictly my labor will be paid. I need to give them my "labor only" price to install the unit and let them know what will and wont be covered..............hehehe. Seems simple enough. I'll give them my regular price I normally charge to install a basic cheap air handler and subtract out My Cost of the unit only. Its like working for some cheap bastard with no money. "HMS......gotta luv em". NOT! Bubba
- posted
16 years ago