So after a week now of my customer having no resolve from the HMS home
warranty company its come to this:
First Ive had to call them 3 times now. They want more info, what I
charge, what I'll cover, what they wont cover, what they think is
best, the girl that handled the claim first was new, the process is in
"finalization, the coil costs too much, etc. etc. They have decided
not to replace the evap coil in the Trane TWE air handler due to cost.
(Take an average A-coil and double the cost). "Nothing stops a
Trane..........(except price). :-)
Instead, THEY WILL SUPPLY a new Payne air handler with the electric
heat. They will not pay for recovery or anything else. Strictly my
labor will be paid. I need to give them my "labor only" price to
install the unit and let them know what will and wont be
Seems simple enough. I'll give them my regular price I normally charge
to install a basic cheap air handler and subtract out My Cost of the
Its like working for some cheap bastard with no money.
"HMS......gotta luv em". NOT!
Last time I dealt with a home wqarranty company, I sent them a copy of my
flat rate book, and told them that its *NOT* negotiable. I still get the
occassional call from them, and when they ask how much for a repair, I tell
them to look it up in the book I sent them. They look it up and try to get
off the phone as quick as possible to find somebody "cheaper".
I provide a service.... If they want me to work for them, its going to be
under *MY* terms, not theirs.
BTW... another one to watch out for is Dollar General Stores...... they
might pay if they feel like it, and when they feel like it.
I STOPPED WORKING FOR ALL HOME WARRANTY COMPANIES years ago.....they are the
cheapest fucking asshole alive. No matter what you tell them. They don't
cover it. Even a friend of mine in the HVAC business worked a deal with a
few of them. I saw him a few weeks ago, he mentioned he even stopped doing
any work for them. The insurance companies screwed him out of thousand of
$$$$ they owed him
BUBBA...walk away while...no no no, RUN away while you still have no
investment to the job
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