....aka composters.com and a few other names. Shifty operation. Ordered a
composter about 2 weeks ago. My credit card was charged on the 25th. It was
explained that although they're in CA, the item would ship from a warehouse
in upstate NY, 3 hours from where I live. Two weeks later, no composter.
They claim it shipped, but when asked for a UPS tracking number, they claim
the warehouse "doesn't use tracking numbers". Right.
Now, they claim they double checked and that a 2nd one was shipped to
replace the first one, which was "lost". Tried to cancel the order, and was
told that they can't cancel something that's shipped already. I said I'd
refuse the shipment. They said product cannot be returned to the warehouse,
but must be returned (on my dime) to their other warehouse in CA. "The NY
warehouse doesn't accept anything inbound". Right. The merchandise must
arrive there via stork or something in the middle of the night.
Anyway....if you stumble across this slime on the web, keep moving.
If you paid by credit card, and I hope you did as it is the safest way
to pay for anything, when the bill shows up with this charge on it
call the 800 number on your card and dispute the charge.
That will take care of it. If the company gets too many disputed
charges they will lose their ability to process credit cards.
This system makes payment by credit card the only safe way to buy
anything. But you have to pay attention to your statements for it to
Not only to I pay by credit card (not debit card), but beginning the day
after I order anything, I check the card's web site daily to see when the
approval hits my account. If the timing of that event doesn't make sense
when compared to the UPS or FedEx tracking info, bells start ringing.
Here's the rest of this story so far. Got the name of the warehouse, which
turned out to be part of a network which my own company uses from time to
time. A person there told me that she only received the order from
Greenculture within the last 30 minutes (yesterday, end of the day). She
gave me the UPS tracking number, and got a good laugh out the merchant's
theory that she "didn't use tracking numbers". Said "We run a professional
warehouse business. We'd be idiots not to track every single thing that goes
in & out of here!"
Anyway, the tracking number is real, per the UPS web site. This leaves two
possible conclusions. First, they're running a really sloppy operation. Or
second (and more likely), they're playing with other peoples' float money.
Either way, it sucks.
The Green Culture
This Report was developed from various sources, including the
business, governmental agencies, and the experience of the company's
For further information contact the Better Business Bureau of the
I'm not implying this information below is correct but here are
additional resources for calls and by all means hit 'em with the BBB
315 N. La Cadena, Colton, CA, 92324
The Green Culture
23192 Verdugo Drive, Suite D
Laguna Hills CA 92653
Business Started: 02/01/94
File Open Date: 09/11/01
Last Report Date: 01/16/04
Principal Contact: Unknown.
Phone: (949) 643-8795
Fax: (949) 360-7864
Email: Not Available
Web Address: http://www.eco-furniture.com
Bureau ID: 13159375
Nature of Business
This company's business is providing the retail sale of environmental
Bureau File Experience
Based on BBB files, this company has a satisfactory record with the
To be rated satisfactory, we must first have company background
information. The company must also have been established long enough
for us to gain a clear understanding of the nature of its business to
determine that it is not a marketplace problem. Finally, the company
must have given proper consideration to any matters we may have
referred to it.
Our complaint history for this company shows that any customer
complaints brought to the company's attention have been properly
A Better Business Bureau report is based on our file information and
experience with an individual company over the past three years.
The Better Business Bureau does not endorse, recommend, or disapprove
of any company, product, or service.
27111 Aliso Creek Road Suite 170
Aliso Viejo, CA 92656
On Fri, 05 Nov 2004 21:28:52 GMT, "Doug Kanter"
Wow...I was really surprised to see complaints about Greenculture.
just ordered my 4th gardening product from them!! I have never had an
problems and they always email a shipping tracking number with a link t
me within days of my order. Their website also gives detailed shippin
rates & estimates about each individual product before I decide whic
one to order. I've never had to call them because my products hav
always arrived within the time frame given, but maybe you just got
new or confused employee? My first time ordering from them was 3 year
ago and their website did seem alot less sophisticated back then, bu
now they have obviously grown and have so many new products and a hug
selection that I can't seem to find anywhere else. It seems you jus
had one bad experience with them, that's too bad. And I am about t
order a composter to have sent to my Mum for Mother's Day. I don'
forsee any problems, but I'll let you know..
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