Beware: Do not buy a modular home until you learn of our nightmare experience.
We bought our new modular home from New Millenium, Warner, NH. The home was built by ProBuilt; Miffleton, PA. The dealer refuses to fix any problems stating we needed to contact within a year of taking possesion. The problem is some problems (ie. mold,mildew moisture) took more than a year to develop. further, some problems (ie. siding) required that the building systems be dismantled. The dealer states now that more than a year has transpiredThe following are the problems we have to file a claim with the home warranty people. The dealer must know, a reasonable person would expect, that the home warranty, a major selling point of theirs so they must be familar with its provisions, does not cover water, moisture, siding etc. The problems:
- All exterior doors out of square.
2.All exterior doors leak lke seives when it rains.
- Moisture infiltration somewhere near my daughter's room causing a mildew odor.
- Baseboard trim nail shot through drain pipe rendering sink unusable. They said they were willing to fix this one but the process the required was too ardous. Also, they did such a s***ty job taping the hole I did not want to cut a hole in the drywall. The vanity needed to be removed to spare my wall any more patch jobs.
- Bubbling and sliced vinyl kitchen floor. Once again they said they were willing to repair this but also stated the whole floor would need to be replaced. They would not replace it in kind, instead they wanted to substitute inferior flooring for it.
- Improperly installed siding.
- Incomplete attic insulation which allows condensation to form under the attic deck. I found this today as I was hiding Christmas presents. I noticed one board was saturated. I began pulling up the decking and the problem was widespread. As I said, this was found today, approx. 2 yrs and 3 months after taking possesion. I haven't decided what to do yet.
- Peeling cabinet veneer. They did provide new veneer but left it to us to install.
- One driver delivering the house arrived four hours late, got stuck for more than 30 minutes down at the corner, ran over the stop sign, went of the road coming up our straight road, got stuck turning into our driveway, crushed our culvert, got stuck again in the driveway. Our dealer's comment was, "Boy, I don't know what is up with George. He's usually one of our best drivers". Later she did concede that she heard the crew laughing about how bad he was. She also offered to replace the culvert.
- No consistant pattern or logic to the electrical wiring (ie. different corresponding switches in different rooms activate different lights)
This why I believe modular homes, New Millenium and ProBuilt Homes suck.
I elect to remain anonymous because once we can sell this place in good conscience we are selling. This place will never be right.
Anonymous.
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