Learned my lesson about checking what actually ships in the box

My expirience with that retailer was pretty much the same, though I was dealing with a drill setup instead of a saw. I ordered a large combo kit, specifically looking for a Makita 18V drill that the listing claimed included two extra battery packs and the specialized impact driver adapter. When the shipment landed, the packaging contained only the base drill and a single battery. I spent a few days trying to get a clear answer from their support team regarding the discrepancy. It felt like they were making it intentionally vague about what the retail listing actualy covered. Dealing with the paperwork and the shipping return process was a massive hassle that I didn't need.

What saved my day was realizing the exact model number and then bypassing the company altogether. I found the missing items, the second battery and the adapter, at a local home improvement store. It was much faster and honestly cheaper than fighting with the seller to get the items shipped out after the initial return. Don't try to negotiate the missing components. Just treat the purchase as a tool you bought and buy the accessories separately if the kit listing is vague.

I had a similar run with a planer and a jointer combo a while back. I was looking for a compact setup for framing trim and the listing seemed great on paper. It promised a perfect fit for the 12-inch board and featured two matching power units. The price was right, and I thought I had found a good deal because of the included tools. When the box got here, I was disappointed. The planer was fine, but the jointer was significantly shorter than the dimensions listed in the specs section. It was maybe 6 inches shorter than the advertised length, which makes it completely useless for the wide stock I needed. It turns out the manufacturer mislabeled the capacity on the listing. It felt like they used a slightly cheaper model for the photo to make the set look more attractive.

I spent time comparing the serial numbers and spec sheets on my own because the customer service line was just reading the same stock script. It wasn't a missing piece, it was a misrepresented piece. I ended up finding a used version of the exact combo I wanted from a different site, but the whole experience was a huge waste of a weekend. I just wish more people would look at the detailed measurements before they commit to the purchase.

Same story here with an angle grinder last fall. Listing photos showed the case, a pack of cutting discs and a spare blade, and the box had the grinder alone. Two emails to support went nowhere, so I called my card company and disputed the missing items. Money back inside two weeks and the seller never even contested it. Screenshots of the listing from before it changed seemed to matter a lot. I'd eaten a similar loss on a sander kit the year before, kicking myself for not just calling the card issuer first.

First time posting here so bear with me. I was actually about to order a cordless jigsaw from one of these online tool sites last month, same situation where the pics showed way more stuff in the box than the description mentioned. Ended up driving to my local hardware store instead and paying a bit more just so I could open the box right there and check before handing over money. Kind of felt silly at the time but this thread is making me feel better about it. Do these sellers ever just fix the listing if enough people complain, or is it all just baked in on purpose?

Update: I took the route the grinder guy suggested and called my card issuer. Disputed the missing charger and battery, and they refunded the difference since the listing photos clearly showed both. That part worked out. Still dealing with the seller now, though, they emailed saying they want the whole saw shipped back. Has anyone had a retailer actually follow through after a dispute like that?