Len,
You can indeed blame the company for that one, but not the store workers. A while ago, it was indeed against company policy to plug tools in and run them. They wouldn't even use tools in the store for demos. Their feeling was that they weren't in the "used tool" business. Then new people were placed in the top positions and all that changed. So much so, that WW started installing demo areas and in some stores, outright full-fledged workshops to teach classes in.
So you can say what you want about the former management of the company, but don't rap the store personell...it wasn't their fault.
Terry Sumner