statement and the fact that they do draw a lot of business? I would
conclude that maybe Gerald's experience was unfortunate, but not
validly generalizable to "they don't stock anything."
That's silly. Gerald didn't say that they didn't have any dovetail
jigs, just the particular make and model he wanted. If I go to the
grocery store, I expect them to have breakfast cereal. If they don't
have the 1.65-oz size of Postlogg honey-oat bran squares with
raspberry filling and splenda sweetening that I was looking for, I
don't claim that the grocery store doesn't stock anything!
Alex -- Replace "nospam" with "mail" to reply by email. Checked infrequently.
Date: Wed, 6 Apr 2005 19:19:37 -0400
Local: Wed, Apr 6 2005 4:19 pm
Subject: Re: Woodcraft Store
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I don't get it. It would appear that many of the responder to this
have some vested interest in Woodcraft. There seems to be all kinds of
justifications put forth as to why this store fails to have what Gerald
wants to purchase. Some are even critical of the guy for not calling
As I understand it, Woodcraft is a specialty store for the woodworking
community. Therefore, to say that stocking a dovetail jig is something
extraordinary seems to be an odd defense.<<
OK. How about someone who doesn't have a vested interest in Woodcraft,
to the point of despising some of the people in the corporate offices?
If you've got much of a drive to make, it only makes sense to call
ahead. There is no way on earth to know if any particular dovetail jig
is on hand without asking, and if you're setting up 5-6 gallons of gas
and a couple hours time, it's foolish to take a chance. Most of these
stores, the franchises, are of moderate size. They can only stock so
many items of each kind. How many types of dovetail jigs can you name,
off-hand? P-C, OK. Whoops, also the P-C OmniJig (I think that still
comes in two sizes). Leigh. Keller (several of those). Akeda. The list
goes on. Should there be a dozen each in the back end of each of 60+
stores each day, every day?
If you have three and both sell within three days, what the hell. Just
go ahead and have corporate FedEx three more. Freight costs are
nominal. My butt.
Stocking "a" dovetail jig isn't extraordinary, but selling them isn't
either, which means stock does get depleted. Only a person interested
in a long drive on a nice day should go to buy one without calling
Another point: this is not always the franchisee's fault. It is quite
possible for corporate to under-order tems, to misjudge the demand over
a particular period of time for any particular item. In fact, if
profits are considered, it's a lot better to under-order by a couple
than to over-order by a dozen you have to hang on to, only to get stuck
with the dozen when a new model is introduced. And that doesn't mention
the warehouse space used or not used.
Keeping enough stock on hand, but not too much, is a complex subject.
In fact, I'm pretty sure MBAs work pretty hard figuring it out for
class papers. It's not just a matter of loading up shelves. It's a
matter of budgets for product, space, rate of sale, predicted rate of
sale and much else.
There are two things I don't understand: why the OP didn't call ahead;
why the OP didn't just ask to have it shipped to his home.
On 6 Apr 2005 14:11:00 -0700, the inscrutable "Gerald"
One definition of insanity is "Doing the same thing over and over
again while expecting different results." It's time to try something
different, don't you think, Gerald? How about something more daring?
Call The Japan Woodworker at 1-800-537-7820 and ask for the Razor Saw
(for hardwood) as advertised in FWW at $25.95, delivered.
http://www.thebestthings.com/books/video_dovetail.htm Dovetail a
Drawer" is the Frank Klausz classic about handcutting dovies.
$14.95 VHS or $17.95 DVD.
For $45 or so + a bit of time, you'll learn a new skill AND have a
valuable new tool to show for it.
Vidi, Vici, Veni
http://diversify.com Comprehensive Website Development
My Woodcraft store in Clearwater, FL typically does a very good job. Last
week I went looking for an item, a clamp on bench vise, which they did not
have. I was told several would come in on the Friday shipment. I went in on
Friday afternoon, but the truck had just come in, the item wasn't readily
found in the huge shipment. I would have called, but was passing by
anyhow....besides, the guys were offloading about 2000 board feet of new
Woodcraft called me the next day...they had the item on hold for me and said
to 'come on down'. I can't complain about the Clearwater store.
stocked and, on the rare occasion that there is something out of
stock, they've gone out of their way to come up with an equivalent
(usually better) item for the same price as the original. A case in
point is a wetstone sharpening set I was looking for. They didn't
have the set but put together a set of stones and holder that exceeded
the original set's quality for exactly the same price.
Of course, these are franchises so the store quality will depend on
the owner/manager. In the Raleigh store we couldn't ask for a better
manager than Tom Ferone.
Usual disclaimers apply...
A nice gesture, but does not always solve the problem. If I want something
shipped and ca wait a few days, I'll probably do it from home and the Lee
Valley web page. Part way through a project I find I need a new widget, or
the bandsaw blade breaks, I usually want it NOW.
In the case of the dovetail jig, it is a purchase that usually has been
thought about for a while and a few extra day makes no difference.
Also, I've found that they are very helpful calling them. You can
fill out a yellow card and when the item arrives it will be kept in
the back for 30 days so you can pick it up. I can't recall his name,
but a Knoxville Woodcraft employee unstuck my 2-3 morse taper adapter.
He said it was the most difficult adapter he has encountered, but to
have it taken apart made my day. In general, thumbs up to the
Knoxville Woodcraft store!
I too have issues with the Knoxville Woodcraft store. It would not
be so bad if they would notify me via email about a backorder, but
they insist calling me on the phone which I have limited access. Get
their catalog, call them, and ask if the items you want are in stock
before going to their store.
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