tonight I went to HD to pick up that Ridgid 6" ROS that's been getting good
reviews. Because they just remodeled the store, everything was 10% off.
Anyway, they had like 7-8 customers in line- most with carts loaded with
lumber- with half as many employees doing this and that within eye shot,
but with only one clerk doing check-out. People ahead of me were grumbling
because of the wait, and in situations like this I tend to have a short
fuse. when it was my turn, I had the poor girl page the manager and angrily
let him know that I considered the situation to be his fault, and it'll be a
long while before I'll set foot back in the store- blah blah blah. I'm
still steamed and feel like returning this sander even before opening the
box. My question is: Is this sander good enough that I should keep it and
forget about this one more nail in the coffin, or teach em' a lesson in my
own small way and return it?
...better advice yet is to choose your battles. I've known too many people
that dropped dead because of getting riled about stupid things that should
not warrant burning a "chit" (rule of thumb is to think that you only get
10/year...if you want to burn them all on Jan 2, then it's your choice but I
tend to save mine and usually they all expire on Dec 31).
If you are in perfect health and that doesn't bother you, you may want to
consider the fact that the 85 people behind you that simply wanted to pay
for a box of nails and get out of there are not at all impressed with
Count your blessings. The HD closest to my home doesn't even *have* a cash
register in the tool section.
Doug Miller (alphageek at milmac dot com)
How come we choose from just two people to run for president and 50 for Miss America?
Actually, I asked for the manager after I had already paid, and brooded
while waiting for him to show up.
(Tom Kohlman) says:
<snip> you may want to consider the fact that the 85 people behind youthat simply wanted to pay for a box of nails and get out of there are
not at all impressed with "bravado".
That's what stood out for me. He got upset because he had to wait
while the 7-8 people in front of him got served, yet he felt compelled
to delay the people in line behind him, while he complained. Should
have gone to the service desk, and had them call the manager. Besides,
he should have been able to pay at the tool section.
It's what you learn after you know it all that counts.
- Pete Maccarrone
Life just ain't life without good music. - JOAT
Web Page Update 5 Feb 2004.
Some tunes I like.
switch to decaf, spend some quality time in the shop and don't let the
little things bother you so much. I'm not making light of what happened
believe me, but your physical and mental health are going to suffer.
I speak from first hand experience, for 13 years I had suffered from it
until I learned to calm down and not let the 'little things' get to me so
much. Now for the last 3 years my blood pressure has 'eased down' and my
'nerves' are much better. This is what lead me to woodworking in the first
"DJ" < firstname.lastname@example.org> wrote in message
While I agree that you shouldn't let the little things bother you, and
I agree that perhaps the OP gets a bit too upset a little too easily,
I think it would be in the manager's best interest to understand that
employees who are all in the area could put their little projects down
for 2 minutes and open another register or two until the line get
backs down to 1 or 2 people. EVERYONE wins since the customers will
be happy and will come back and spend more money.
I had the same experience a few weeks ago.
While waiting in line, I asked the clerk to have the manager ask for help.
She did. He came on the intercom and told someone to help check out.
Nobody showed up so I called the store from my cell phone and asked for the
manager. I got right to him. I told him that his employees were ignoring
his directive. A short while later, several employees literally ran to the
front of the store.
Keep it. Put the last nail in, countersink it, putty over and use your
new sander to finish it off. They'd only take the unopened box, put it
back on the shelf and sell it at full price to the next guy in the door.
I only go to HD for what the other locals don't have in stock- a
specific valve that fits my radiators. Been in there twice in the last
three or four years.
Indeed, I guess this has happened to businesses. Reminds of the time at
Costco where the membership checker lady refused to allow me to go the food
kiosk for a cup of coffee. It was 10:30, and my membership doesn't allow me
in until 11:00am. Well, I walked right past the stunned woman while she was
still talking and proceeded to walk up and order my hot mocha. A scene
ensued, and a different employee ran up yelling at the food person, "don't
serve this man coffee!", and told me he was going to escort out of the
store. I held my tongue as I walked out to my truck, finally defeated-
without my coffee, when the manager comes up to me as I was opening the door
to explain the store policies, and said just this once I'll be allowed to
enter the store early to get a coffee- I think that he thought I was going
to get a firearm or something and go on a rampage. Sheesh- all because I
wanted a coffee.
Both Costco and Sam's Club have special hours for business members only
from like 7:00 am to 10:00 am or 11:00 am.
At Sam's Club, they don't open the regular IN doors and have business
members come in a different entrance.
They supposedly do this so business members can get in and out quickly
without waiting behind mom buying groceries for a month or whatever.
without fighting the regular consumers during the first hour of the morning.
Getting a cup of coffee to wait with would hardly stress out the business
customers. The policy is probably sound, but the enforcement of it seemed
over the top.
Sounds to me like you may just be a self centered ass.
If you're not happy waiting in the line to buy something at HD,
put it down and leave.
I don't know a thing about Costco, but either buy the membership
that lets you in earlier or shop there when they are open to your
business. Just play & pay by the rules or stay out, why the heck
should you warrant an exception?
I used to feel the same way. Just last month at BJ's I saved $100 on a TV
over the price at Best Buy. That is enoughto pay for my membership for 2 1/2
years. Want more examples? I put pork loin for $1.79 a pound, same thing
as the $4.99 stuff at the Stop & Shop. Not everything is a bargain, but I
watch priceas and I know I save quite a ibt of money every month. At
BJ's,. no hoops either.
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