That's one attitude, certainly, and anybody who's done business with
Intuit should have learned the lesson very early on, but it's still
pretty "user belligerent" imo...
I decided years ago I personally wouldn't do business with Intuit any
further if there were any practical other choice....so far, have been
able to get by nicely...
And, I'll add, I'm perfectly willing to spend more $$ than I might on TT
(presuming I count nothing for my time) with my local CPA guy. Intuit
leaves such a distaste for their manner in doing business it's not just
the money, it's the attitude.
Exactly, I don't mind spending the extra money but if I have to I want
to have the option of buying another program. That is more difficult if
you buy TT Basic and find that you have to upgrade to something more
expensive than what a competitor offers.
Someone over at Amazon (not me) wrote, "I'd rather do my taxes with a
hammer and chisel than use TT again!"
I got a laugh out of that--as that's about where I am with it. I'm
pleased to help point out the need for weasel-awareness, as necessary!
But to bring this all in to perspective. I appreciate the fact that
every one has his principals. But there comes a point that holding a
grudge does not do you any good and that company which you may hold a
grudge against is pretty much unaware of your grudge and looses less
sleep than you do. Basically it does you more harm, " in some cases" to
keep holding that grudge. You have to pick your battles.
My son is a CPA and agrees with all of us about TT. But he said unless
H&R Block has made some pretty long strides to improve their product
over what it was 5 years ago TT is still the best choice for ease of use.
Unless TT goes back to they way they were last year I will most likely
change but only if I can save money by making that change.
There you go! I'm just saying, TT may still be the best choice next
year even if they choose to not go back to the old way. Some will
refuse to consider TT even if it may very well be in their best
interests to do so.
I'm right there with you on this but I will not let my feeling this year
cloud my judgement next year. I'll look at all equally.
There are some "pessimists" who think TT may make their storage formats
somehow proprietary so that they
will not be importable by other software makers next year. This rat is
jumping ship this year! : ) YMMV!
If I switched I would not want to use something generated by TT to
import into a competitors program anyway. If something went wrong there
would be a lot of finger pointing. I would opt for manual entry, which
is what I do except for account numbers for Identification only and
Your are kidding right. A box the size of a DVD case with all the
information you need to know about all versions of the software.
FWIW last years box 2013 is almost identical to this years box 2014 when
it comes to comparing what is in Basic And Deluxe
Scott, I believe there is a place for you at Intuit.
On Mon, 19 Jan 2015 18:03:19 GMT, firstname.lastname@example.org (Scott Lurndal)
Sure, no one is disputing that.
How clear is clear? When you've been buying a product for years you
think every box of crackers is the same. Every quart of oil is still
a quart. Every can of coffee is a pound. . . . or looks like it.
If they raised the price a couple of bucks or it there was a sticker
that said "Schedule C and D users now need the XXX Edition" there
would be very few complaints.
What they did is perfectly legal, but was really poor marketing. Given
the bad publicity, people that never used those schedules will be
motivated to try a different software this year.
Exactly! The person new to TT should do the research, not the repeated
And they send out enough e-mails that the warning could have easily have
mentioned which forms would be dropped from all of less than the top
Ironically this year was the first that C was left out of all but the
top tier version. Last year as well as all years in the past C was
available in all versions. Now only in the top version.
Along with poor marketing this was really treating repeat customers
badly. Like you said if you have been buying "x" for 20 plus years and
that suddenly becomes x-y with out bring attention to the change that is
simply playing repeat customers as fools.
So bad is the fallout for TT they are offering the top tier version as a
free upgrade to everyone that purchased a lower tier.
The WSJ interview with TT's VP indicated that "all" reps at their toll
free number are authorized to give that free upgrade. My rep acted
interested in helping and made me wait a few minutes while he supposedly
checked and then said he could not offer the version with Schedule C for
free. I insisted in so many words, he put me on hold again for a few
more minutes, and came back to give me the top version for free. Even
then after the article in the WSJ they continued to resist. They have
authorization but still make you play the waiting game.
I will say that when Bill initially mentioned this I sorta defended TT
as their cover has always been deceiving and I thought he was
misunderstanding. He was right I was wrong, the foggy requirement chart
provided on all of the past years boxes as well as this years still
don't tell you what you need to know to buy the correct product.
According to the chart for the past 10 or so you have always needed to
buy the top tier for business purposes. That has not been true. I have
got along just fine with the Basic.
That was my initial thought. Maybe a menu change and it is not easy to
find or some other simple explanation. IMO, Intuit screwed up.
The other thing that I noticed in this thread was references to Quick
Books and how it must be upgraded frequently. We've been using the same
accounting program at work since 1998 with one upgrade about 2000.
I don't know about QB but I have been using Quicken for 25+ years.
In the last 5-8 years they started requiring you to upgrade/update every
3-4 years IF you want to use the banking down load features. I use this
feature to down load all of my credit card purchases. I then check
those downloaded charges against my receipts.
I write 3-5 checks per month and probably have 25-40 charges per month.
That feature is important to me. I manually enter the checks but not
Anyway Quicken continues to work fine if you don't upgrade, you just
don't get to download info from the banks.
Same here, started with the DOS version. I did upgrade to the 2012
when I got a new computer but otherwise, it worked for years. I don't
use the online so it is not a big deal for me.
What I do like is having my checkbook balance every month in just a
couple of minutes and the ability to go back and get a summary of
utilities, or what you paid to an appliance dealer three years ago. I
probably use 20% of the features, but I still think it is worth it.
At one time Quicken was free and then IIRC $19.99, that was in the 80's.
I was using a DOS program, Dollars & Sense, that was bullet proof. It
was straight forward with no "fluff". If you did something wrong you
got an immediate warning and could go no further until you corrected the
In the early years Quicken would let you assign a payment to an category
that did not exist. Reports only showed existing legit categories. So
while you knew that you spent "x" dollars, the report would show money
spent only in those categories. It was a small wonder why that program
was free in the early days.
I finally switched totally to Quicken in 1992 and boy was it loaded with
Fluff. Did we really need to have the ability to change back ground
colors, register colors, etc?
The biggest issue I have with Quicken now is that when you upgrade every
3~4 years, only so that you can continue to download banking
transactions, you have to relearn the program. I have sent numerous
requests to let users simply pay an upgrade fee with out having to load
a new program that has changed just for the sake of mixing thing up.
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