A recent thread brought these two incidents to mind.
After having Sears hold money for 6 months without delivery of
$600 worth of items, I called the Better Business Bureau and the city where
store was situated, successfully asking both entities to give Sears their
opinion about its order
What later ensued was abrupt message from Sears on my answering robot
instructing me to pick up the
merchandise. On arriving at the store, the scowling greeting overwhelmed my
heart. When the
boxes where wheeled out with the snarling announcement of "Here's your
stuff", I wondered.
Then I asked them to watch while the boxes were opened, earning a warm
"What, you think
we're trying to screw you?" from the clerk. On opening, every door in the
rollaways was kicked in.
No need to think what my situation would have been if I called in that
report from the house.
Case two involves Home Depot. I binged on supplies for a project. At home, I
heavy nail gun case and--voila!--no nail gun. Returning back to the store,
my revelation of the
situation won some suspicious looks at the return desk. The manager came
and-- kindly and,
reluctantly-- said "Give him another one". Returning to the tool department
after getting the gun,
I found they had unpacked the orignial gun from the first box and used it as
a display item without
marking or tossing the empty case they first sold me.
After that, I open everything before getting a receipt. It is unsurpring how
many boxes have
been pilfered or have damaged merchandise which it is far less awkward to
deal with before
you plunk the money down than later.