I signed up yesterday with Netscape for a month of free trial. Today I looked at my checking account and they had taken money out three times. When I called them I got a telemarketing company in India. They were rude, refused to give me my money back, told me to shutup after they asked me to give my side and hung up on me.
Bob Darrah West Linn, Oregon
Bob
So HOW the Hell did they get the account numbers/etc to be able to take money out of your CHECKING Account?? I think I would have refused to give them a credit card # or a checking account number for a FREE trial period -
Contact your local State Attorney general about filing FRAUD charges against NetScape (which is actually AOL - as AOL-TW OWNs Netscape)
John
Why don't you try Opera it's free, but with advertisement. It's far better than Netcrap and the you know what. Opera browser have have never crash or hang on me yet, it's very stable and easy to use.
Are you talking about dial-up service, as in ISP? Or a browser and email account? Because the latter is totaly free. I do believe you were ripped-off. If you gave your CC# then you can call your CC company and tell them about it. They will send you forms to fill out and you won't owe money for it, after that.
Alex
Talk to your bank or credit card company. We have had excellent service in having excess charges removed. It should be quite clear that nobody signs up for three separate accounts with the same name.
I did have one computer complaint that was routed to India. The service they provided was worthless. It is sad that we are forced to rely on such terrible support.
Dick
The first lesson is to never give your account number for something that is supposed to be free. Hell, be very careful who you give your account numbers to under any circumstances.
You can contact your bank or your credit card company to reverse those charges.
Finally, all call centers log calls. When you receive rude or improper treatment from a call center agent, simply call back and ask for a supervisor. All call centers run under the principle of transferring you to a supervisor upon request although it is common to be told that they are in a meeting. Be persistent and request another supervisor. Give the supervisor you phone number and the time and date that you called and the nature of your complaint and he/she can instantly (or near instantly) bring up the record of that call. The call itself may or may not have been recorded - which certainly could help you, but even if it were not, the supervisor can see which agent your call went to. Remember that when you are dealing with a call center, you are dealing with a call center. Brilliant, huh? Their business is calls, not the product you are calling about. They will protect their business first and your interest and the interests of the company they represent second. Never be afraid to look up the headquarters location and phone number of the company you are doing business with and contact them directly with your complaint. This will generally result in greater satisfaction for you than dealing with a call center.
Good luck.
Get a different number for Netscape and talk to them, notify your bank of the theft as well as your state Atty Gen. See if that helps. Dave in Fairfax
Just like every other subscription service in the world, if you want the subscription to end, you need to tell them. It's not amazing that this happens, it's amazing that people complain about it.
Well, that in itself is good enough reason to avoid them. But, complaining that a free trial subscription gets you subscribed to the service is silly at best.
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