I never send them in, and have never had a problem with the warranty being
Don't actually know the law though; but you can always say you sent it in,
they can't make it contingent on their receiving it since that is out of
your hands. You did send it in, didn't you!
Not yet. Had it with me for the serial number & so forth which is why they
knew I hadn't yet returned it. This is for a Lawn Boy Lawn Mower, new in
May, for which the key start switch fell apart. Lawn Boy referred me to a
couple of dealers one of which was Uline Lawn Equipment in Chicago Heights.
They told me no dice because I hadn't returned the card. I said I thought
the law was that that was not a requirement. He (think it was the owner--
not sure) told me that he didn't care about the law and for the fact that I
would bring it up was sufficient reason to refuse me service.
Sounds like the dealer just want to be an asshole and they don't make much
on warranty repairs. To my knowledge, the warranty has to be honored as
long as you can prove ownership and the date of purchase. Do you have the
receipt? Have you tried the store where you bought it? Far as I know, they
also have to honor the warranty no matter where in the country you may move
Call lawnboy tell them you will trash them on the net if they dont fix
Warrany service is a loser for a dealer often it costs more to collect
than you get paid. often dealers just do it for free in the hopes of a
regular customer later........
Purchased on amazon.com although the "where did you buy it" had not yet
come up in the conversation. Have all the paperwork. I am complaining to
Lawn Boy and I have asked the State Attorney General's consumer fraud unit
for clarification on what the law is. I have a feel I'm right but that may
be binding on the manufacturer not the individual dealership. But if the
manufacturer defers to dealers then constructively it's a refusal to honor
the warranty. In my non lawyerly opinion.
worst, complain the Lawn Boy.
I had a local dealer refuse to fix my router because I bought it on Ebay and
not from a dealer.
Bosch confirmed from the serial number that it was under warranty and agreed
to fix it. Now obviously you can't send it to Lawn Boy, but they might
ask the dealer to help you out.
I agree, and I'd say which store, and who if I knew who, or
I-think-it-was-the-owner if I knew that. but I'd wait to hear your
answer from Lawnboy about whether they insist that the warranty card
be filled out.
It's not too late to fill it out and send it in. Was there a deadline
listed for sending it in? No.
I might do this first to see how the other guy reacts. Don't show him
the warranty card, so he won't KNOW you haven't sent it in, and see
Next time no Lawn Boy. Buy a Lawn Man. They last longer.
Lawn-Boy replied (yes on a Sunday!) that proof of purchase (receipt) is the
only thing necessary to obtain warranty service. So Uline's is full of
That's the plan. I was hoping they could just swap me a replacement switch
but they (other place) says I need to bring it in and have them do it so
that's what we'll have to do. Not that I couldn't just use some other
suitable switch (need not be a key switch) but this is a new mower and it
should be right.
Go to another dealer and stay away from Uline Lawn Equipment. I took
in my Toro lawn mower (both plastic wheel gears broke) and they fixed
it, no charge. I did bring in the sales receipt. Another dealer
refused to repair the mower because he said I did not buy it there, so
I told all my friends about how they refused to fix my mower under
warranty and when I went shopping for a chain saw I bought elsewhere.
Why bother with a store that refuses reasonable service or is rude?
BTW, my old LawnBoy spent more time in the repair shop than on the
Unless my memory fails me, the law was changed about 25 - 30 years ago
and eliminated any requirement to return the card. It could have been that
they just eliminated any requirement to fill out anything other than your
name address etc and nothing about all the marketing questions that usually
accompany the cards.
I used to believe that, but my research stopped that. Some states have
that requirement; a few people on line claim that Magnuson-Moss prohibits
warrantors from requiring the card but no one actually shows where, and
my own untrained perusal of M-M shows nothing of the kind. I do see some
places on line that absolutely require the warranty card be filled in
completely and returned, but at least in California that's not a legal
requirement. So who knows?
More abuse of eminent domain!
and what remedy might that be...BUCK
i'd really like to hear about this remedy
there is no remedy buck.
there is no remedy...cept maybe SELF HELP
and we both know what self-help is...
a roof-top and an
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