I sent in for the certificate before the deadline and need to get a new
machine soon. My machine is useless, because of the mold and water
problem It has also ruined thousands of dollars in clothes. When will I
receive it. We purchased it through Sears and had them come out at least
twenty times to fix it through their warr. program.
Maytag has been rude and will not help us. They keep telling us they do
not have anything on file for us. Do I need to seek clegal counsel? My
allergist also thinks that this is what is causing croup in my kids and
making the whole family sick. Please help.
It is listed under
Melissa and Greg Cook
1111 Gazania Drive, Pflugerville, tx 78660
512-989-9772 or 512 351 5736
My Maytag Neptune is about 9 years old now and works great. At 5 years old
it got a bunch of free mildew upgrades from Maytag that I asked for even
though I didn't see any significant mildew problem. That service was so
great that I decided to buy a 3 year agreement from Maytag. Near the end of
it the door lock motor went and Maytag replaced that and the main circuit
On the other hand our top rated Maytag dishwasher was junk. Broke 4 times
in 3 years and I tossed it. 3 levels was a good idea. Too bad it was junk.
I can't figure out if this a rave because:
It's 9 years old now and works great.
Or a rant because:
It took 9 years to get it right with mildew upgrades, the door lock
motor went and the main circuit board.
One break down in a 9 year old machine is to be expected, don't you think?
It was covered by the extended service agreement I had and Maytag showed up
the very next day. They replaced the lock motor which was broken and the
circuit board even though it was good.
Bought it used in the early 80's for $25.
It worked for me for over 20 years.
There's a guy who posts here once in a while-
Appliance repair aid, I think is his moniker.
He once said that model is what they built their name on.
Point is that Maytag is no longer the name (or machine), it built it's
My mom expected her (old) Sears Kenmore appliances to work for 15, 20,
25 years. More often than not.... They did.
Of course, there was no fancy electronics or moisture sensors back
You sound like a troll.
What mold and water problem?
What thousands of dollars of ruined clothes? Most intelligent people
would stop using a machine after it ruined one load.
What mold problem? You claim the washing machine is causing your kids
allergies. I take "kids" to mean at least two so presumably at least
four people in your household. Laundry for four people should keep a
washing machine running at least every few days, far too often for a
mold problem if you use detergent and certainly not if you use any
You also seem to have issues understanding where you are posting your
message and what information is probably best not published globally.
I still stand by everything I said. I also own a Neptune unit though
apparently a newer model than the ones people seem to be having issues
with, and I have no issues with it.
That's likely because your unit has the newer seals and door vent. The seal
has a drain in the bottom which takes care of the water. In the older units,
the water would collect in the bottom of the seal causing problems.
Mildew on the Neptune is a signicant problem. All front loaders are
prone to this, but the Neptune is more so. I think the OP was
lamenting that Maytag/Whirlpool has no record of his paperwork. While
I have little in the way of encouragement, I would suggest that all
class action filings should be copied and sent by registered/certified
or whatever class that gives proof of delivery. This goes for rebate
forms as well.
BTW, the newer Neptune washers with the front control panel are of a
different design than the mildewers. These are made by LG, I believe.
The free upgrade solved any mildew problem potential completely as far as I
could see. It added a drain at the bottom of the front seal just like the
Whirlpool front loader. And some parts were replaced with mildew resistant
I read the settlement carefully and it had cutoff dates. If you hadn't
complained by a specific date you were screwed so people who did not know of
the free program lost out. It gave Maytag one more chance for repair which
they were doing anyway for free and with no date cutoff. Maybe if you had
previously disposed of the washer without checking with them for the free
upgrade, you got some compensation. Those were the only people who got
something out of it as far as I could see.
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