t before my PC modem as much as I'd blame anything else. 98% of the time m y internet is reasonably fast, but every once in a while the laptop or PC " can't find" the internet! Every few months or so I unplug & reset both my modem and wireless router to resolve such hickups.
c internet download speeds(from 56kbps dialup in 1995 to 15-20MBps today): More sophisticated webpages(with animated ads and other crap) and the elep hant in the room: 10-20 users today for every user back then. And remember , "user" does not always mean human. Lots of machines automatically access the internet as part of their daily functioning - utility servers, commerc ial enterprises, etc.
But none of that explains why he's only getting 30kbps download on a DSL line and 10X that in upload speed. I agree there is more traffic each year , but we've still made enormous gains in speed in the last 20 years because the system has evolved to handle it. Back then, we were using modems at
56Kbit max, now I have 15Mbit and could get a lot more for some extra $$ in monthly charge.Unfortunately, the OP seems unwilling to get Verizon tech support on the phone to correctly diagnose the problem.