60% off discount at Home Depot after I asked for the Corporate Telephone Number

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Last night I was buying OSB at Home Depot at about 8:15 p.m.. Before I even went to the store, I though to myself "is there going to be anyone there to operate the saw," since I needed it cut. I took my chances and rolled the sheets of OSB back to the saw. There were no employees in the lumber department. I looked up the phone number of the store and called the service desk and they told me they'd send someone back there. I called three times. By that time, there were two other people waiting to have lumber cut.
I was going to leave, but I was annoyed, especially since this store has been cutting staff and worsening service for a long time. I went up the service desk to ask for the corporate office phone number. Apparently I asked the manager of the store, and he was wonderful. He walked over to the lumber department, found an employee that was doing something else that wasn't critical, and send him back to help the three customers waiting for service.
When I checked out with the lumber the manager was now manning the cash register. I did not ask for, nor did I expect, any discount, but he rang up the purchase and gave me 60% off the total. $35.94 became $14.38.
BTW, at Home Depot they will usually write the keypad code for the saws and for the electrical wire thingee on the wall. I could have cut the lumber myself and no one would have ever noticed since there was no one around, but the saw may be on camera.
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On 10/19/2012 11:56 AM, SMS wrote: ...

What difference does that make? I've done same several times at various outlets. They yell if they get the chance but what else are they going to do???
--


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being OSB, they could glue it back together...
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What is OSB?
Don. www.donwiss.com (e-mail link at home page bottom).
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On 10/19/2012 5:50 PM, Don Wiss wrote:

Oriented-Strand Board...
--
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A for-what-its-worth comment: Lowes gives a 5% discount for using their charge card. HD doesn't. But if you ask HD for competitive pricing on the Lowes charge card policy. they will give you the 5% discount also. But you have to ask.
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But do you have to show them an HD or Lowe's card to get the discount? Or just any credit card?
Don. www.donwiss.com (e-mail link at home page bottom).
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You probably have to use their card, as you do at Lowes to get their deal. I have both but haven't used them in years.
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-snip-

Both give 10% to Veterans-- so before you start any home projects, be sure to enlist for a couple years. <g>
I don't know when they started this-- but if I'd known about it 25 yrs ago, my discount would be worth more than Uncle Sam paid me from 68-72.<G>
Jim
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Jim Elbrecht wrote the following on 10/20/2012 7:46 AM (ET):

I did, 57 years ago. I always wear my US Navy ball cap when shopping. Many other places have veteran discounts. :-)

I think it began around the time we invaded Iraq and Afghanistan for something that mostly Saudi Arabians did in NYC.

--
Bill
In Hamptonburgh, NY
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I thought it was a decade before that, when we invaded Iraq for something mostly Iraqis did.
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On 10/19/2012 8:11 PM, Red wrote:

I just go to the local lumber yard. They have better quality materials at lower prices.
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On 10/19/2012 12:56 PM, SMS wrote:

I'm in Canuckistan and I asked an assistant manager once about ALL the cameras they had at a HD near me, and he said they were all monitored from Atlanta and nobody from their own store or indeed anywhere in Canada was monitoring a camera inside this particular Home Depot.
In this store, the saw is in the open, not in a back room.
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All stores like HD, Lowes, supermarket chains, have cameras pointing at all aisles. I wouldn't exactly say they are being monitored. More correctly they are recording. The purpose is to protect the stores from fraudulent slip-and-fall lawsuits.
Don. www.donwiss.com (e-mail link at home page bottom).
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On 10/19/2012 7:23 PM, Don Wiss wrote:

Me and JH did some T1 cable extension work in some Sears stores and the loss control folks had a monitor room where they were watching the whole store inside and out. ^_^
TDD
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Okay. I bet shoplifting is higher in a Sears than a supermarket. And slip-and-falls higher in a supermarket where there are spilled liquids that people can pretend they slipped and fell on. As for HD and Lowes??
Don. www.donwiss.com (e-mail link at home page bottom).
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On 10/20/2012 5:54 AM, Don Wiss wrote:

I do a lot of data network, telecom, energy management and electrical work in all the big name retail stores. Believe me, there IS someone watching via the cameras. ^_^
TDD
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wrote:

You would be correct sir...Walmart as well...I can pull video anytime I request it...Like the shady guy reeking of pot who tried to buy a gun but I denied him from the get go...They said they would go to a different store..Before they even got out of the store all the walmarts in our market had their pics...Both him and his skank girlfriend in case she tried..
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On 10/23/2012 1:24 AM, benick wrote:

That tech was developed in the casinos of Las Vegas. I have a new color monitor and DVR in the box three feet from my desk. I may even set one up here at the house. ^_^
TDD
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On 10/20/2012 6:54 AM, Don Wiss wrote:

They record everything to defend themselves from the fake slip and falls launched by the local attorneys who run ads on late night TV and to document activity for prosecution purposes. Likely someone is watching and it is handy to have a recording after the fact.
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