This company's customer service reps don't seem to be on the ball too well. I called them to ask what happened to an order I placed earlier this week; the guy who answered the phone said that the only person (!) who can look that up is busy helping someone else. Took my number and promised to call back.
1 hr 15 min later, he calls. Says it was shipped out on the 13th via Priority Mail. (I ordered it at 9:15 am on the 11th; the person who took the order said it would be shipped that afternoon, and I should *receive* it on the 13th. They're in Tennessee; I'm in Indiana; this is quite plausible.)
Asked him for the tracking number. He doesn't have it. He'll have to look it up and call me back.
30 min later he calls with the number.
So I visit the USPS web site... and it does not appear that anything was actually shipped:
You entered 9101 xxxx xxxx xxxx xxxx 62
The U.S. Postal Service was electronically notified by the shipper or shipping partner on April 13, 2005 to expect your package for mailing. Information, if available, is updated every evening. Please check again later. GRRRRRR. This is my first time doing business with this company. It might also be the last.
-- Regards, Doug Miller (alphageek at milmac dot com)
Nobody ever left footprints in the sands of time by sitting on his butt. And who wants to leave buttprints in the sands of time?