Or, rather "trying to buy from Sears". I really, really dislike these guys now.
Sure, the power tools were lousy for years, but at least you could usually buy
other things you needed there.
Anyway, I happen to have an 8 gallon Sears wet vac from the '80s. Need a new
filter (blue stripe), so I drive down to the local Sears to buy it. Nothing on
the shelves, floor guy can't find any out back so he orders them. Says they'll
be in two days later. So I call three days later and nothing. Five _weeks_
later they finally come in. Just for filters!
At the same time I went in for the filters, I went looking for an 8-pound
sledge. Your basic sledge hammer. No sledges. Guy says they'll be in tomorrow.
I call back and he says, "no, we don't know when anything comes in". I get this
for five weeks until I find a woman who says they don't stock them. After a
little back and forth, she finally says that they do stock them and she'll
order a box. Says they'll be in in two days. So I call two days later and
they're not in, although they're on order.
And again...In the same trip as above I was looking to exchange a 30-year-old
soft-tip hammer that had fails. Guess what? Not in stock, guy can't say when
they will be. When I tell him that this is for an exchange, he actually tells
me "maybe you should buy better tools"! I say "I bought the $^&%**
tools for the warranty!".
And yet again...While looking for the hammer, I tried to buy a bottle of
wormdrive saw lube. "Sure, I have this box right here...whoops, all gone" "no,
I can't say when we'll get more in".
This all happened in two trips. I realize that lots of stores aren't good at
keeping the shelves full, but _nothing_
I needed was there. Oh yeah, for those
who are curious, lots of the newest "Craftsman Industrial" power tools aren't
even made by a name-brand company any more. Not even Ryobi. Some kind of custom
Chinese importer now.