Rockler's customer service done right by me

Sep 11, 2003 2 Replies
J

I posted earlier about the 2 pairs of Rockler Shop safety glasses that failed miserably. (The hinges on the left ear paddle broke apart, seemingly without cause).



I e-mailed the support address at Rockler, explained the occurrences, and requested replacemetn/refund, or at least the info for returning the defective glasses.



The reply: "I am sorry to hear of this happening. I have arranged for replacements to be sent. We will not need the defective glasses returned."



Once the replacements arrive, we're square and I'm a happy camper/wrecker.


-JBB


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S

I once had a motorcycle cover made by dowco that was on a motorcycle that was stored outdoors. In one year it developed a big rip when I was putting it on. I don't think it was meant to be outside. Nevertheless I bought a new cover and sure enough it ripped after a few months. I called up dowco and said I had two ripped covers. No questions asked they gave me an RMA number to return the covers. In a short time I got two BRAND NEW, not refurbished or used covers.

I know this has nothing to do with woodworking but I tend to stick with companies if their customer service is good and they fix what's broke without hassling me.

Sam

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L

So are they sending a different brand or style? IIRC both of yours broke rather quickly. Maybe a refund would be better than another 2 pair that may break just as quickly.

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