I posted earlier about the 2 pairs of Rockler Shop safety glasses that failed miserably. (The hinges on the left ear paddle broke apart, seemingly without cause).
I e-mailed the support address at Rockler, explained the occurrences, and requested replacemetn/refund, or at least the info for returning the defective glasses.
The reply: "I am sorry to hear of this happening. I have arranged for replacements to be sent. We will not need the defective glasses returned."
Once the replacements arrive, we're square and I'm a happy camper/wrecker.
-JBB