No, none of the yards sell rough lumber only planed with 1 edge straight
line cut. They have a listed price that is competitive with, or higher,
than internet sources. You pick put 15 boards and do all the board foot
measurements and come up with a total of 100 board feet. Then you get to
the front and they do the board foot measurements and come up with a total
of 117 board feet and charge you the advertised price. When questioned
about the board footage, the person at the cash registers explains that the
17% is for shrinkage during kiln drying and for straight edge ripping.
Personally, I thought that getting a board that was 3/4" thick while paying
for 1" lumber already covered the shrinkage during kiln drying. I also
would prefer a board that was not straight line ripped because I use most
boards in 3' o4 4' lengths and they straight line rip an 8', 10' or 12'
board which wastes a lot more material. However, it is not an option to get
boards that are not straight line ripped.
I was able to buy wood from Hartzell and have it shipped to Georgia and save
over $1 a board foot and actually get a board foot that measure 7/8" X 12" X
I would think so. Why not just make the price 17% higher to begin with if
that is what they want to sell it for. Do they supply the Vaseline or do
you have to bring your own? ;)
Thanks for the explanation.
On Tue, 31 Aug 2004 22:07:12 -0400, "Norman D. Crow"
My first order had quality issues. Some cups, bows and warps. I phoned
them and was told it would be made up in my next order. Several weeks
after I called in another order and reminded them of their promise to
make up for the poor quality of the first. I was told the order would
go out within the next 2 days. I'm only 2 UPS days away from them so
when I did not receive the order nearly 2 weeks later I phoned again.
I was told that they had a person out sick for a few days and my order
was 'probably lost'. Canceled the order and purchased through Hardwood
Store of Carolina.
HI Tom, The $15 would be the "handling" part of shipping and
handling. This basically covers cutting everything to help reduce
shipping expences saving the customer more than $15 but costing us
that or more in time and waste. I'm going to give you one example.
Someone orders 10 bf of brown ash which was on sale for a year @
$1.60. That's $16. My profit should be about $7. I pay someone to take
it out of the bin, rip it to size, and take it to the mail. That's $4
in wages minus the footage I paid the farmer, cutter, skidder,
trucker, sawyer, and dry kiln. Not to mention, I never have actually
charged that when it comes down to it. I also havn't been paid for
samples either. It just helps weed out the people who want you to
build a kit for them and send them free wood. Hope you understand my
On 1 Sep 2004 07:13:26 -0700, firstname.lastname@example.org (Jana) someone
Jana, I do understand your side so why not increase your prices a bit
to allow for your overhead? $1.60 is a great price for brown ash, but
the buyer pays more than the $1.60 after the 'handling' charge is
tacked on. If I go to the grocery store in response to an ad for an
item at a low price, I do not expect to be charged additional for the
bag in which my items are placed or for having the packer pack my
items. From what I've read here in this Forum, Hartzell is an honest,
reliable resource for woodworkers. I have no reason to doubt that but
the handling charge kinda sticks in my craw. As for the sample
seekers, I leave that up to your business acumen to weed them out
and/or charge them accordingly. Possibly you could charge for samples
and then deduct those charges from future order? Legit purchasers
should not have to underwrite the samples.
Hi Tom, Your suggestion regarding samples is actually our policy. I
just think it's stupid to double handle money so I continue to blow
off the charge and send them out. Back to the handling charge thing.
I've been spending hours every day going through emails from people
who send me their project list, down to every last detail, and either
want me to figure out the footage for them or tell me what the footage
is, right down to the decimal point for exactly what the order is.
Either way, it's these people who don't understand the concept of
waste, so I have to explain that to them. By the time it's all said
and done, they don't order anyway. I'm still willing to take the time
but it but it can't be all I do. There are companies like Rockler,
Woodcraft, Paxtons, who make their money by processing and selling
small amounts. I know because I cash checks from them. The prices on
my site are for s2s, which should tell people that we mainly sell
volume. I have to run my business thinking in the thousands...not
singles. I have 30 people who depend on my business to make, at least,
a portion of their living off to think about, too. To respond to your
price change on small orders...I don't run my business like that. Same
price for everything unless you're talking truck loads. If I have a
deal to offer, I put it out there for everyone. I don't have all those
hidden charges. I don't even charge/deduct for shrinkage. I don't
charge a flat $20 just to turn on the planer when someone wants
something planed. If a customer comes in and wants to sort his own
lumber...there's the pack ~take what you want~ and stack it back like
you found it...and the list goes on. ~ I really don't know how to sum
this up, so I'll just end here. Jana
Never bought anything from them (yet!) but they do have some beautiful
wood. Downside is you have to order a minimum of $100 worth, and some
of their prices seem kind of high (Then again, it's probably not that
high for what they sell)
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