There is one similar at the HD store at 127Ave/88Str in Miami-Kendall. I'm
glad to see him being employed there - he's very knowledgeable and above
all, very helpful.
I only wish HD would clean up their aisles more....Lowe's is far more neat
and tidy (but there isn't one in Miami Dade).....
What Peter said.
Yesterday I was putting in a new window and I ran
precariously low on shims. As we have a new Home Depot in
town I took the opportunity to use it. They had shims (I
was surprised) and I bought 3-packs. I broke open the first
two packs and they were all stuck together. The process
used to make the shims is a series of slitting saws that
leaves a bit of wood at the middle of the shim. These
things are crap. Not only do you have to run a utility
knife down each one but after the fact you have a shim with
a ridge down the middle. Kinda defeats the purpose when you
have to factor this ridge collapsing somewhere in the
Yes Virginia you can dumb down a $.98 product.
I hate to appear the "apologist" for Home Depot, but I
think you just got a bad batch of shims. I've gotten a couple
dozen packs over the years without your kind of problem.
In fact, I just went out to the garage and brought in
an unopened pack, "Nelson Pro-Line Shims Made From
Cedar" from Nelson Wood Shims, Cohasset, MN. Opened
the pack and they're "just right."
For future reference, without opening the shrinkwraped
pack of shims, you can test them pretty easily for
"separation" by twisting the pack.
You know, if you get a bandsaw, an angle cutting jig, a lump of old stock
and, say, 15mins, you could "repair" those shims. Lol!
Travellers to Singapore should never order shims, you'll get more than you
bargain for . . .
The trouble with cedar was that *store bought* weren't the
right size. We cut what was required for out stair
trencher. We used the off fall from treads. Kiln dried
southern yellow pine and oak mostly.
With regard to the 1/4" plywood-- I bought 3 sheets. My friend and I
looked at the top sheet and flipped down a few to check another. They were
all decent. We grabbed the top 3 off the stack. The bad one was sandwiched
in the middle. Yes I could have avoided it - but I don't think I should
have to presume that the material on the shelf is damaged. My failure to do
so does not excuse their returning the bad sheet to the shelf either.
I actually didn't stick around 4 hours. I live about 8 blocks from this
store. It's non inconvenient for me to scoot over if I haven't bought enough
of something. I was back in the store a few times that day for various
electrical, plumbing and wood items.
To provide some background...this store was really outstanding when it
opened. People were happy to work there and it made he place a pleasure to
shop at. A young kid who used to live across the street from me grew up and
was doing a good job managing the lumber department. All was well.
Enter the New Comandant. I saw the store getting bad. They'd do cart
patrol and bring them back without removing the various bits of debris that
carts can accumulate...there was nobody working the plumbing aisle, ABS
drain parts were a joke. Empty bins with new stock up above not racked in,
parts messed up all over the place...warped lumber on the racks... etc..
I asked a few people I have come to know about it and all pointed to
the new manager. A slash and burn guy that did a great turn around job on
morale and loyalty. The other day I had to find a guy to bring down some
valves 'cause the bins were full of the wrong items. I complained about it
and he basically told me to f**k off. Now that's customer service.
This store has become crap. Yes I can go elsewhere but why should I
and I have written Corporate.
Sounds like the same corporate structure that I work for. Common practice to
open a store, give them a flush budget, have the best "golden boy" manager
there to open the store, then cut the hell out of operating budget down the
road, transfer the favored son out to anothe plum assignment and give the
store to a guy that has to make do with a piss poor budget. Small wonder
when things don't measure up. And the bottom line is, well, the "bottom
line" . Kinda amazing when the district managers will look the other way at
complaints when the budget (that is dictated at corporate) is under control.
Pat- the grocery business operates the same way...
I believe in offering the corrective and constructive criticism to the borg.
I had a problem with the Lowe's here in Houston (Hwy 6 @ FM529). I spoke
with the manager who not only appreciated the problem being brought to his
attention, but discounted an already discounted item. He also gave me his
business card with a future 10% discount on the back - good for my next
purchase. Everytime I go in there now and he sees me, he makes it a point
to call me by my name, wants to know if he can help me (personally) and
continues to offer me the 10% off cards. Sometimes it works - but then
again at the H.D. next door (actually adjoining parking lots) the scene is
similar to what has been discussed in this thread. Anyone can hang out a
nationally recognized sign over a building, have huge corporate funding,
etc. but the people provide the service - not the "chain name."
Jim Mc Namara
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