I bought a 618PK kit last year when they first came out. It was
wonderful!! It operated so smoothly, I was truly astonished. Then
came the problem. After using it to run maybe 16-20 sets of cabinet
doors (cope and stick), and a few profiles with standard bits, the
armature disintegrated. At least that's what I thought happened. I
took it into the nearest service center, which by the way treated me
wonderfully, as I couldn't locate my original receipt. They told me
they would fix it at no charge. This was all just prior to this past
Christmas. Well, one thing lead to another, and the part(s) they
needed wouldn't be ready until mid-February. So the manager at the
service center called the factory, and they decided to send me a whole
new router instead of making me wait another 4-6 weeks! I thought
that was very cool. Mind you, I didn't get an entire 618PK kit, but I
did get the 618, complete with another base, baseplate, wrench, cord,
the whole shootin' match. I think that is the way to treat loyal
customers, and I shall remain a loyal DeWalt customer.
Now for the sad part. Today, I am setting up to run some more cabinet
door parts, using the same Freud cope and stick bits that I usually
use. I make one practice run on a rail, adjust the height of the bit
a little, and go for another run. Since I am working with Red Oak and
rather large bits, I have the speed set between 4 and 5 on the dial.
During the second run, I hear a nauseating "SNAP!", and the motor
spins up to full speed. I immediately shut it down, and did a visual
inspection of the exterior. No problems noted. I set the speed all
the way down to 1, fired it back up, and it spun up to full speed
again. I removed the motor from the base and this time noticed a
definitive rattle inside the housing. A rattle that should not be
there. The entire amount of time the motor ran was maybe 30 seconds,
consisting of 2 or 3 runs.
To make a short story longer, I uttered a few expletives, removed the
bit from the motor, and closed up my shop. I will have to take the
(brand new) motor to the service center which is located about 75
miles from me. I am hoping they treat me the same way this go 'round.
I will let you all know how it turns out.
If anyone has had similar problems with the 618PK, please post your
story here. Tks and happy woodworking...