Just got off the phone with customer service for Vega tools... I bought one of their 50" fences for my saw 3 or 4 years ago. Well I am going to build a stand and want to build the extension wing and an outfeed table for it. I know that in the instructions they had a plan for these items. Try as I may I can not find the directions. You can not download the directions off the web. So I called them up a few weeks ago....The person on the phone seemed to be a little off, Seemed as if I were bothering him. He finally said he would put one in the mail. I haven't seen it yet so I called them back today. I guess it wasn't just a bad day for this guy, as today again it seemed as if I were bothering him....Was asking him what was best material for table melamie or mdf...his statement was that it is in the directions and I would get them soon enough. The mail hadn't gone out yet and he would put it in todays mail....It was again that he couldn't get off the phone quick enough. Gets you PO'd that a company with a product I consider to be good would have such poor customer relations.... Any one else with experiences? Drives you crazy....
- posted
19 years ago