I have had the occasion to speak w/ Richard several times recently
because I acquired an '80s 8" Vega jointer. It's a fine machine w/ a
hefty Baldor motor, but mine was missing the fence. He had one milled
special for me and I got it just yesterday. It took about a month from
the time I first ordered it, but that included the Xmas season too.
My impression is that he's a one-man show on the CS and tech side, so
that's why he may have seemed busy. In my discussions with him he said
that their building had burned down a few years back so they have
almost no literature on any of the older stuff.
There were delays in getting information and, ultimately, the fence,
but it wasn't what I consider unreasonable. You should plan on being
patient with Vega if you want to ask for any unusual service, but my
impression is that they try to do a good job.