I guess this is semi-OT because sears gets discussed (or maybe just dissed) here. Anyway, here's my story - maybe to make up for one of the many bad things I've said about Sears in the past. We needed a new TV, and found a pretty nice Toshiba at Sears, floor model so it was about 30% off. Bought it, got it home, and realized it didn't work. (Well, sort of worked, but it turned itself off whenever the screen was white). It was under warranty, so I considered taking it in to get it fixed, but then I saw a Sony of the same size on sale at Circuit City that would have only cost $30 more, since I had a 10% off coupon there. Sears claimed they had a satisfaction guarantee, so I took the broken Toshiba back there to get my money back, expecting to get a hassle because this was a floor model and it was broken. No hassle with the return, and when I told them about the Circuit City deal, Sears had the same Sony model, and they matched CC's price (and honored my coupon) plus gave me 10% of the price difference (which was almost $50). So I upgraded to a nicer TV that works for minimal $, and almost no hassle! Amazing. So Sears customer "service" isn't totally dead, at least in their electronics dept. Now if tools, just one aisle over, would take some lessons from them...
- posted
18 years ago