I recall reading feedback on a seller who must have had a large volume of
sales. Several people beefed that he offered shipping insurance, but the
shipments arrived without the insurance sticker from the shipping company.
The seller's explanation was that he never said he provided insurance from
the shipping company and was instead "self-insuring" the shipments. I'm not
suggesting that happened in this case, but this just reminded me of that.
The only insurance issue I had was when I was selling my wife's collection
of porcelain angel figurines. I definitely required shipping on those and
of the 30 or 40 that I shipped, one arrived damaged. The buyer took it to
the post office, who agreed that it had been packed appropriately. I sent
him the insurance info and he took care of the rest.
I've never been involved in a dispute on an eBay transaction. I'm
interested to hear about your experience in getting eBay to honor their
commitment to protect buyers.
I have a little experience with ebay/paypal disputes, but not in the
last 6 months, so I don't know what policy changes might have happened
since then. The last time I disputed, it was OK to file a chargeback
with your credit card company as long as you went through the
ebay/paypal dispute process first. Anyway, here is some input:
- It is perfectly valid for the seller to self-insure. Just because
they charged an insurance fee doesn't mean they have to use a 3rd-party
- DON'T leave negative feedback until the issue is resolved. Since you
paid by check, it will be difficult enough to get your money back. Once
you leave negative feedback, you've greatly decreased the sellers
incentive to work with you.
- I know this doesn't help you now, but in the future, ALWAYS pay by
credit card for amounts you're not willing to lose. This gives you the
last resort of filing a chargeback with your credit card company. I've
had to do it for an ebay purchase, and it works (and I'm still able to
use ebay and paypal).
On Wed, 25 Jan 2006 11:05:07 -0800, with neither quill nor qualm,
Consensus on the WRECK? Bwahahahahahaha!
If you asked for insurance/tracking and he wouldn't provide it,
AND you didn't receive the package, I would definitely take it
through eBay arbitration. Make sure the offer to refund shipping
is included in your claim. It's showing that the shipper is willing
to negotiate and/or is accerpting blame. Include email text of your
request for tracking and his refusal. Give the arbitrators all
the ducks in a row to help them make a clear decision in your
After that decision comes through, you can decide how you'll deal with
the feedback issue.
Annoy a politician: Be trustworthy, faithful, and honest!
http://www.diversify.com Comprehensive Website Development
I wouldn't bother with ebay arbitration. Been there, done that. It
don't work even if they do sucker you into paying the $20 bucks for an
arbitrator. It still don't work. I had a case against a guy for item
that arrived damaged but the box was in perfect shape. He wanted me to
damage the box so he could collect the insurance money from UPS. He
was a freaking shister and Ebay wouldn't do a thing about it. They
won't because he's one of their own.
I agree with the others who said if he can't supply you with a tracking
# then hit him with the negative response. Unfortunately, it's about
all you can do.
Enoch Root wrote:
There are things you can do. You should go to the ebay Answer Center or
Discussion Boards to get much more informed advice. You still have a
chance of getting a refund. Have you followed ebays "Item Not Received
or Significantly Not as Described Process"? This doesn't cost you
Remember, don't leave negative feedback until the issue is resolved or
you have just completely given up on getting your money back.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.