My first mailorder big machine is showing up tomorrow at 3pm from abf
freight and amazon. It's a 300lb sander. I know the truck has a lift
gate. And the lady at the trucking company said that they would wheel
it into the garage for me. I expect things to be uneventful. Can
anyone suggest anything to watch out for? Should I tip this guy?
Before he unloads it, I would climb up into the truck and make sure
there's nothing obviously radically wrong with the machine before I
accepted delivery. That way if something is wrong, you should realize
it right away, you wouldn't have to fuss as much about returning it,
and the guy wouldn't have to load it back into the truck.
I bought a big Powermatic jointer through Tool Crib/Amazon, and before
they even started messing with the lift gate, I got them to let me
climb up and check the tables with a straightedge. Everything looked
perfect, so I accepted delivery.
If you don't at least look things over first, you're kind of buying a
pig in a poke.
I would totally agree with what's been said about checking before
accepting delivery. Freight companies are the bane of our lives (I
work for a scientific supply company). Also at least partially unpack
before signing for delivery. We had one delivery where the outside
cardboard box had a slight scrape mark along it, nothing anyone would
be suspocious about. When the box was lifted off, the incubator inside
had significant panel damage, someone had run a forklift right along
the side. We've also had forklifts go through the sides iof icemakers,
and had another icemaker dropped off a truck. All in all not a good
look, and doesn't bode well for the years of trouble free use we would
I always tip delivery guys like this Brian. Let your conscience be your
guide. What else to watch out for... make sure you know where you want it.
It's hard to get the guy with the big pallet jack to turn around and come
back after he's 3 miles down the road.
Do take all the packing off and really thoroughly inspect it for damage
before the trucker leaves. If you have to submit a claim, it's so much
easier to do if you can document damages on the bill of lading. If you find
damage, call Amazon while the trucker is there so you can be sure to get all
of the details right. Check the shock watch if one is installed on the box.
Someone else already suggested an in-truck inspection, great idea.
Hopefully, the "lady" and the actual driver are on the same page as
far as inside delivery is concerned. Many trucking companies,
including ABF in my area, will simply slide the item to the back of
the rig and stop. With a lift gate, they're often nice enough to at
least get it on the ground. <G>
As I am an ABF driver who delivers these all the time, there is one
thing your should look for. Make sure there is no oil anywhere on the
box. If it is a spindle sander, they are top heavy and some times they
will tip over. I have had two or three of these have to come back
because of miss handling on the dock. It's the only one of wich I have
seen this problem. Amazon will usually pay for ground delivery. This
only gets it to the ground in the street, if he can't back into your
By the way tips are always welcome but not necessarry.
It's a disk/belt sander so shouldn't have the oil problem. They had to
schedule the delivery for tomorrow instead of yesterday because they
saw it was a residential delivery and had to wait for the liftgate
truck to be available.
How much of a hurry will he be in? I'd like to unpack while he's still
Depends on how busy he is. Drivers do have to report in along the way and
they don't get paid to watch you unpack. Bt a $20 bill may convince him to
take his break right about when he delivers to your house.
If the outer carton shows damage, be sure to note that on the paperwork when
you sign for it.
It's not a matter of being in a hurry. We try to make sure that
everything is O.K., If there is no visable damage to the packaging we
have a responability to have the freight bill signed for before you
open it. If you find any visable damage, make sure that you inspect the
carton and make a note on the freight bill. The driver wants to make
sure that he is covered also. We have had more than one customer claim
damage when the packaging shows none. If he is any kind of
profesional,like I'm sure he will be, he will want to help you document
any problems that may arise.Its been my experience with these bigger
machines that they have very few problems wth damage.
The biggest problem I have is that I can't stick around long enough to
play with the new toy !!
Who knows it may be me who shows up at your door.......
Maybe it was. I didn't get his name, but he seemed like a good guy.
I'd say he was maybe 5'10", normal build, and maybe about 50yo. There
was a bit of damage to the box at the corner, but you could see from
the outside of the box that the styrofoam was probably ok. He stayed
around long enough for me to open the box and take most of the parts
out and see that the styro was ok on the inside. He said he wanted a
shop, but his wife wanted to park in the garage. lol
Anyway, things went well. I got most of it put together. But I
couldn't find my mineral spirits can. So I'll be be finishing it
tomorrow. Thanks to everyone who helped.
I did not see the original post, but I always tip the common carrier driver.
Most try to refuse, but I just tell them to "have lunch on me." :-)
New Eagle, PA
Damn straight. I always do. Mind you, my delivery guys have to negotiate
a residential area and most of the time 12-foot skids with 160 to 200
pound 30 x 144 sheets of solid surface materials. Last delivery, 7
(seven) sheets on a skid. The driver remembered his delivery on a prior
date and helped me hand-bomb the sheets off the truck. He then took the
empty skid back with him. That's what I got for 50 bucks. 6K worth of
material, a 200 dollar shipping bill...that 50 seems like the best deal
Another trucking company, last year, the driver goes: "Dude, where's the
fork-lift?" and absolutely refused any co-operation. Lucky for me my
Coast Guard buddy across the street was home and helped me take off ONE
160# sheet. (I have done them by myself, but my PT would shoot me if I
did that now.)
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