Who cares what he said a few years ago. Things change. The economy
Sounds like your beef is with Mr. Lee so you should take it up with him, not
us. No one here can change the policy, but he can.
I shop around, watch for sales and find the best price I can and leave it at
that.. I just bought a Veritas twin screw vise for a new workbench project
from Lee Valley. I found other stores that sell it, but all were more
expensive. Lee Valley's current free shipping was enough of a bonus for
me.. Other things I buy elsewhere.. Doesn't do much good to get ticked
about price changes in a particular store.. Just let supply and demand
principle take care of that..
On Fri, 2 Jan 2009 14:05:40 -0800 (PST), JohnD
One possible explanation of why Lee Valley is doing differently today
than several years ago: a larger percentage of their business is
Internet driven, therefore they are comfortable changing prices before
the next catalog comes out. Perhaps most if not all customers can
check prices on the web site and are comfortable doing so. A few years
ago, that was likely less true.
Houses around here that were selling for $300,000 a few months ago are
now offered at $225,000 with no takers.
Does that indicate anything to you?
Businesses have to change policies to meet fiscal conditions. The fact
that Robin Lee didn't ask your permission to make a business decision
seems to be really griping your ass. I suggest you thus don't do
business with them. Find what they sell elsewhere, at similar
reasonable prices with the same customer service. Good luck in that
search. You'll need it.
Hi John -
I missed this this thread....
At the risk of screwing up your rant by interjecting the truth, I do
have to say that we have been dropping prices overall (in Canada) for
four years. In fact, last year we dropped them twice - fall 2007, and
a second mass mid-year drop in Jan 2008.... we just don't print price
changes for drops....
During the same period - our prices in the US market were rising (they
had a Jan 2008 increase), and our difficultly had been that we
couldn't raise them fast enough. Of course - when a consumer views an
exchange difference (outside of current rates) they tend to interpret
it from a narrow perspective... During the period the Canadian dollar
appreciated, our revenues dropped from US sales (they converted into
fewer CAD), and dropped in Canada (from lowered prices). For four
years we (and other businesses) were caught in that squeeze.
I'd like nothing more than stable exchange rate - but failing that -
we'll just keep doing what necessary to stay in business.
Have a good one....
Frankly - our prices reflect our costs, and our desire to stay in
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