Just so Robin Lee doesn't get ALL the praises here (which he deserves):
Yesterday afternoon, I sent an email to Eagle America about some problems I was having with one of their moulding bits (details unimportant).
I was SHOCKED when the phone rang and it was their woodworking shop! They had pulled one of the bits, made some test cuts, and offered suggestions on usage, offered to swap mine out or return it - whatever I needed. They said they'd follow up after the weekend and I have no doubt they will.
A few m>Dear Mike,
WOW! Eagle America just earned more of my business - even if the bit doesn't work out. Thanks Betty and Mickey!
Disclaimer: No affiliation with Eagle America, bla, blah, blah Mike dot Hejl at motorola dot com