I just received in the mail a letter from Lee Valley regarding an incorrect feeler gauge. I recently purchased a feeler gauge set along with some other items for machine setup from LV. Apparently, there was a mix-up and some .20" finger gauges were slipped in place of the .015" finger gauges. Enclosed with the letter was a neatly wrapped replacement finger gauge. The letter reads:
Dear Customer.
Our records indicate you have purchased one of these feeler gauges. We recently, discovered that, in some sets, the finger marked .0.015" may actually measure .020".lease find enclosed a replacement 0.015 finger, you do not need to return the incorrect finger to us.We apologize for any inconvenience this may have caused. Should you have any questions regarding this product, please call our Customer Service department.
Sincerely
Lee Valley Tools LTD.
It just blows me away that you can still get great proactive service like this today. I'm a LV Lifer from here on in.
Thanks Robin and the rest of the staff. I know its not easy keeping your customers happy. But here is one happy customer !! I hope others read this and realize there is a Nirvana in Customer Service.
Regards
Rich