I bought some pipe fittings marked 3/8" at Chase Pitkin Tuesday. When I
found they didn't fit 3/8" tubing I took them back today, but misplaced the
receipt. CP refused to give me store credit, despite a sign saying they
give store credit without a receipt. I called the main office who told me
to fo fly a kite. I called the credit company and reversed the charge.
I also took a smoke detector back to Home Depot today. I bought it 6 months
ago and just got around to installing it, when I found it was defective.
They no longer carry that brand, but gave me a full refund without a
Guess who is going to get my business. Say what you want about HD, but they
(yeh, I know; take better care of the receipt...)
Home Depot is a tremendous resource. Thirty or forty years ago, a chain
of stores with such an impressive inventory wouldn't have been believable
by most folks. Like toller said, their customer service is top of the
line. Some of us in rural areas are also very impressed with their
prices, too. I like to support small businesses whenever I can, but with
HD around now I'm seeing less and less reasons why I should go anywhere
else for so many things.
I think you may be missing some of the point to their anger--
In my metro area, I can reach 4 HD, 2 Loews, 2 Wal-Marts, several Sears,
K-Marts and so forth without a major drive.
Each individual store has their own unique 'culture' or flavor if you will.
The two Wal-Marts are the most extreme different. There is an indescribable
psychic feel to the stores. Everyone who enters can feel and react to this
psychic flavor. And to some extent, the reaction by the customer results in
anger; a very strong anger.
Two of the BORGS and one Wal-Mart near me I will never go into again. Darn
outright surly and go out of their way to be unhelpful staff. Yet last
summer when a new Loews opened up a few miles north of me, I was shocked,
and down-right jaw dropped surprised at the warm friendly atmosphere of the
place plus the shelves were fully stocked and, if you can believe it, the
shelf price stickers actually had something to do with the merchandise on
the shelf above the sticker. Not so on my last two visits. No one around
to help, stock missing, and some merchandise on wrong shelf or out of place.
(the can was shellac, the shelf price label was for Deft.) That turn around
took less than a year for that store.
The problem is not the customers, the employees, or the store location.
Faults like these are management, fully and specifically problems with
I do hope your nearest HD or Loews, or Wal-Mart are still stores that you
feel at least welcome into, and you can find what you want, when you want
it. and there is someone to answer your questions (and who knows the
answer). This is not so in each and every one of these stores in my area.
And my anger is doubled because I now must drive to the next store, again,
to get what I wanted.
To me, 99.999999% of all corporate failings are management fueled. I will give
the occasional & rare rogue employee as a part of the corporate puzzle piece
that they can't
control or reasonably predict. EVERYTHING else is within their grasp to manage.
continue to fail & whine that it's someone/something elses' fault why they fail.
Like people, businesses have personalities. If the people at the top are
cheerful, customer oriented, the probably hire others that are of similar
attitude. Forget "qualifications" for a job, people hire people they like.
The DMV and post office hire people that took a test and had a passing
score. Look at the personalities of those places.
I tend to go to stores that are favorable to my personality.
Don't know about the "feel" of our HD, but I go there somewhat regularly.
Living in an area that is "employment challenged", they have quite a few
employees who had worked in hardware/wood-working related businesses, are
now @ HD. They have the knowledge and abilities.
I frequently use an Ace hardware which is closer than HD. They have a little
of everything, including a small wood supply and a large tool rental
service. They also have a staff of *R.O.F.'s*(Retired Old Far^^) who are
VERY helpful and knowledgeable.
The greatest headaches are those we cause ourselves.
Every time I seen mention of the older people working at Home Depot I get
the idea that many of them work there to be active, or to gossip with other
'home renovation' people, or just for something to do. Considering the low
wages they get, I hope expect too many of them are working there for the
money, at least I hope so.
I knew a guy who retired from contracting and worked PT at a local HD,
mostly setting up and teaching classes. This was a few years ago, but
as I recall, he got about $18-$19 an hour, which isn't bad money in
this area (or a lot of others). He didn't have to work either, but
found the extra money helpful.
I'm not sure I'd called the big box stores conglomerates, but, in fact,
I've seen Mom & Pop stores taking advantage of employees just as much
as larger companies. The kicker is, they do it two or three at a time.
As an example, years ago, my wife worked for a small store (four or
five employees, total); no benefits, which was expected; no raise for
either four or five years (which is why she quit). Her work was way
above satisfactory, but I was making good money, so her boss simply
didn't think she needed the money.
If you think that kind of idiotic thinking is unusual, take a look
around you at some smaller stores. My first mother-in-law ran into the
same problem many years ago. She was by far the best-qualified science
teacher at a local high school, but the men working in the department
got raises because her husband made excellent money. I never did figure
out what Ben's job had to do with Faith's job performance and pay,
except in the minds of '60s educational admin types around Orange
It's a tossup what goes through the minds of most educrats in this country.
From a taxpayer's perspective it appears to revolve around milking us for
all they can get. That it is not "education" has become so bloody obvious
that it should be a source of everlasting shame.
I don't see a problem with that. If a drone has been on the payroll for ten
or twenty years, should he/she make more than a one year employee that does
an excellent job? One would hope that the long term employee is more
valuable and has greater knowledge, but that is not always the case.
Seniority counts for vacation time picks, but has nothing to do with the
quality of work, and thus, the amount of pay
You forgot to throw in the "corporate welfare subsidies" :-)
If you're gonna be dumb, you better be tough
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