Here's what I posted on Yelp:
Return policy precludes returns after 90 days. I purchased a
whetstone grinder a few years ago and finally got around to opening it
yesterday. Turn out the arbor is of insufficient length to support
the grinding wheel. HF refused to take it back for either a refund or
store credit. This is the second power tool I've purchased from them
that was faulty. And the manager's attitude indicated he couldn't
care less if I ever shopped there again. And I won't. Yes, the
prices are good ... but in this life you tend to get what you pay for.
So ... I paid $67 for it on sale, reg $109. Put it on the shelf
unopened. Opened it last night and found that the arbor was too short
to accept both the wheel (which had a small chip on the edge) and the
washer and nut. Not good. It does have a leather-like honing wheel,
so I guess I'll just keep it for that.
Ya ... the retrospectascope reveals that I should have checked it out
when purchased, but they still should make an accommodation for a
fatally flawed product. It'
s not like I'm trying to return something used.
> It's not like I'm trying to return something used.
It's not like you returned it the next day, next week, or within 90 days
either. You didn't give them an opportunity to get their money back from
their supplier. I trust the manager you spoke with did
not enjoy being unable to accommodate you. Did you show him or her
On Wed, 14 Mar 2012 10:58:05 -0700 (PDT), Z3Driver
I sometimes buy HF stuff when it's on sale, but anything I buy there
gets at least a visual check of the box contents before being shelved
for future use.
Electrical items get a plugged-in operational check (air compressor
allowed to run until pressure switch shuts it off, etc).
The 45 Watt Solar Panel kit (purchased on sale at $149 last fall) got
a full checkout on the driveway as soon as I got it home, although it
won't be mounted for use until early summer.
Well, it looks like the vote is a gazillion to one and my position is on
the short side. I believe -- but I'm at that age where recollection is
imperfect -- that when I bought this puppy there was no 90 day return
At the risk of embarrassing myself further, when I brought it home I
decided to see if I could make some lemonade out of this lemon. I did a
bit of tweaking and it is now functional.
So, with some egg on my face I leave you to go out to the shop to see if
I can put a nice edge on some gouges.
You are blaming them for something you should have done, insured that
you got what you paid for. Apparently you had $67 that was burning a
hole in your pocket at the time, you bought something that you did not need.
In today's marketing environment, a couple of years may be a couple of
model years. Yes a grinder seems to be something that will not change,
but for marketing reasons the equipment is tweaked with different logos,
different addons, gimmicks etc. After several year, the item you
purchased may not have even been in their computers. You can not blame
the store for not taking a Model T even if it is unused when they are
selling Model A's
Um, you could make a big fuss and ultimately prevail. Under contract law
there is an implied warrant of merchantibility which states the seller
guarantees the item is fit for the purpose for which it is intended.
This warranty is, of course, tempered by reasonable conditions, such as a
time limit, abuse, and so forth. Plus, as with most contracts, this
condition can be over-ridden by specific disclaimers to the contrary ("as
is, where is").
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