"Steve Turner" wrote in message
I'll post it here (along with the links) in case you didn't:
A message from the CEO of Highland Woodworking
While we make every effort to please every customer who chooses to do
business with us, unfortunately we don't always succeed, even though
customers has been our greatest source of satisfaction for over 30 years.
The Internet has dramatically changed the way people shop, and the way
merchants peddle their wares. Information can now travel at the speed of
So why am I bringing this up now?
It's in response to the frustration I feel when we don't click with a
and then for some reason, nothing we're able to do seems to rectify the
situation to everyone's satisfaction. That happened to us this week. You can
read it about it here in the Google Places review dated August 10, 2011.
Online reviews of businesses and their products are a truly great resource
helping people choose what to buy and where to buy it. Sometimes though the
picture gets distorted because it's often only the unhappy customer who
the time to express their feelings and describe their experience in a
We're particularly troubled by the impression people may get when they first
read that August 10 review, even though I have placed a response to it
We would love for our reviews on Google Places (and elsewhere) to actually
reflect how most people feel about Highland Woodworking.
If you would care to weigh in with your own impressions of the quality of
tools and the helpfulness of our sales staff, I invite you to click here and
take a moment to write a short review based on your own experience.
Please know that we appreciate the support of all the customers who have
enabled us to continually grow our business since 1978, and we always
and appreciate your feedback.
Chris Bagby, owner and founder
Highland Hardware, Inc.
Looks like the owner hurt himself real bad with this little scam!
Attempting to fudge ratings and begging do not display professionalism to
The response to the angry individual was just a display of guilt and
In some statistics the outliers are discarded. When this is applied the 1
star and 5 star radical reviews are discarded and the real ratings are
Using this technique leaves honest reviews that show the store is average
and most are disgusted with the owner`s childish responses.
This further indicates that **
was probably the clerk in question with
the bad haircut, having a bad day and could use some meds to handle life`s
hardships in a more professional manner.
Thanks for drawing our attention to this spam technique.