Just wondering if anyone here has ever had an occassion to send anything to
Dewalt for repair. I dropped the damn biscuit cutter yesterday and cracked
the base where the motor slides back and forth during the plunge. I guess I
could just order the part and replace it myself but I thought they built it
first and maybe could get it setup better than I could. Anyway if you did
ever send anything out to them for repair what was the turnaround time like?
Forever and a day or reasonable?
When I worked at the service center we tried very hard to get the
tools repaired asap. Most of the time we were waiting on parts from
the manufacture. This time of year we were exspecially busy. So many
hobbiest do wood working only at Christmas and pull a tool out that
has seen no use or service in a years time. The would flood our shop,
all wanting there tool fixed so they could finish their Christmas
project. We always took care of the professional customer first, they
were our bread and butter all year, and their living depended on their
tools. Kindness works wonder, ask them for a favor and be nice. Good
Mike from American Sycamore
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