On Monday, July 31, 2017 at 2:51:08 PM UTC-5, Leon wrote:
If it ain't broke, don't fix it, right? One thing that keeps me reaching f
or my Ryobi tools is their similar feel to my DeWalts. To me DeWalt has al
ways had a great feel in the hand. I would be surprised if DeWalt's newest
offerings that are much cheaper than they have ever been don't include part
s from others.
The comparison by HF to DW tools has already caused some hurt feelings as w
ell as other hurt parts. I followed the links provided by SW, and then a f
ew more in the video department. There are action videos that compare HF t
o DW as well as Milwaukee. In each case, the new HF acquits itself quite w
As home reviewers, they don't recognize how much the difference in battery
size makes, or the difference between brushed and brushless. After one rev
iewer was clearly annoyed that the HF did so well against his DW, he finall
y compared it to the top line 20v, //brushless// impact driver with a FIVE
amp battery ($100 for battery alone) and the DW won the day over the stock
HF Hercules. But not by much. He sounded relieved.
You have to look at all the features, too. The HF comes with a couple of d
rivers, and a hard case. I am sick of the soft cases as the are actually h
arder to transport and offer no protection for the tools. In the low end p
rice range of DW tools (which don't spec the same)they compare this HF to o
n the net, you have to remember that a DeWalt case, if available, is about
As far as the warranty goes, you can buy up in the store and the costs are
pretty reasonable. At one time they had problems (years ago...) honoring th
eir warranties, but I have had a tool die within their 90 day warranty/sati
sfaction period and they simply handed me another one in the store. I think
DW is still doing that as well. It is my understanding that if you buy th
e extended warranty from HF in the store they will replace rather than repa
ir, if the tool is under $300 cost from them.
I have heard back and forth from my contractor buddies about the DW warrant
ies and what it takes to get DW to honor them, but I don't have any factual
info. They aren't happy at the policy, or the costs they faced "under warr
anty". We only have one authorized shop here in San Antonio for DW warrant
y work, and their service sucks, the people suck, the prices are stunningly
high, and their turnaround on something like a contractor duty hammer dril
l s about month. YMMV, it could just be a local thing.
One thing I have found that is true at the Milwaukee repair center, the Bos
ch/Bostitch repair center, and the DW repair center is that if they find th
at it isn't under warranty they charge you a bench fee of $65 to $75 bucks.
Kinda tough to look at when you have a $100 tool. To be fair, at all thr
ee places you get a chance to talk to a technician of some sort before you
commit, and they ALL tell you it is cheaper to buy than repair if it isn't
under warranty. The Milwaukee folks told me that if the tool was over a ye
ar to year and a half old, they never recommend repair for the lower end pr
oducts if they have been in moderate use. So, truly disposable tools.
I think the Hercules line is just a sign of the things to come.
Can't wait for all the YouTube videos where people are comparing them to th
eir own tools, no matter how unequal the comparisons will be.
On 8/1/2017 2:41 PM, email@example.com wrote:
Now that is funny.
No, I have seen the slooooooow repair times too, although I have not had
to have a tool repaired in quite a while. I have never worn a tool out
during warranty but did send my Domino in early on, 9-10 years ago, for
calibration. Festool turnaround time is relatively quick. IIRC there
is only one servicing location for warranty repairs and they promise in
and out in 2~3 days.
Yeah when the repair man gets paid much more than the builder.....and I
am sure this is in the manufacturers business plan, to encourage buying
new vs repairing. Reminds me of bank tellers reminding me that you can
use the ATM in the lobby so that you can put them out of a job or their
I think if the off brand tools are indeed being built by the name brand
manufacturers that is a good move. It insures that the factory stays
busy and that they do not loose a sale to the cheaper priced
competition. When Budweiser manufactured more beer than they could sell
under that name the rest filled the less expensive Bush cans.
On Tuesday, August 1, 2017 at 5:03:15 PM UTC-5, Leon wrote:
I seem to remember reading in more than one place that the quick turnaround
is a Festool feature. They are brilliant at recognizing their market. I
would guess a privileged woodworker that simply won't wait for long repairs
, and probably their vast client group is the guys that rely on their Festo
ol tools for a living that simply can't be without them.
I have absolutely no doubt you are right. Planned obsolescence has been a
hallmark of American manufacturing for decades now.
Not ready to accept the "Built in America" tag that has "with global materi
als" in 20% the size of their BiA tag. While I am enormously happy to see
some American jobs come back here (and hope they stay!) but I would really
like to know how much of their product line parting is made overseas and s
imply screwed together here.
No doubt that if it wasn't a good move for DeWalt, there would be no manufa
cturing or assembly here. Those guys and plenty others left out shores bec
ause they simply couldn't compete. They wouldn't be moving back unless the
dollars worked for them.
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