I bought a biscuit joiner (Dewalt DW682K) and when I got it home I inspected
the teeth on the cutter. One of the carbide teeth had a chip in the cutting
edge (small, but noticeable). I just bought the tool and I new that it
would bug me if I didn't exchange it. The goofy kid at Lowes told me that
it is common for the teeth to have some chips in them. I looked at him like
he had 5 heads and exchanged it. He said he was going to just put it back
on the shelf.
Am I being to picky? Should I have accepted a NEW biscuit joiner with a
slightly chipped cutter tooth? Is it common for them to have chips on them
or was I just unlucky?
I asked him if he would buy a new tool that had a chipped carbide tooth and
he looked at me with a straight face and said 'yes'.
He is going to put it back on the shelf and someone else is going to buy it
and maybe not notice it.
I would think since the cutter has 5 other pieces of carbide on it that it
wouldn't make a difference, but its a new tool! A chipped cutter might make
the tool have to work harder and the chip might get worse. right?
I usually shop at Home Depot, but it was cheaper at Lowes by $20.00.
So, if HD has the same model and their price is higher than Lowes,
they'll beat the Lowes price by 10%. Express your displeasure at
Lowes by using your receipt from Lowes to get HD to give you the Lowes
price less 10%, then take the item back to Lowes - and while you are
at it, tell the Lowes manager what you think of his people
putting damaged stock back on the shelf.
The sad part is of course that HD would probably have just put the
tool back on the shelf too. I guess you really need to just rely on
the fact that most of us that would care about something like a
chipped blade would not accept a previously opened box anyway, at
least not without a very close examination of the tool, and/or some
Yes, if it happens that the customer didn't damage and/or mark the
packaging (e.g., "chipped blade"). I think it would be kind of
obnoxious to do this, but OTOH it's obnoxious to
put stuff back out for sale that is not in pristine condition.
You know, the thing that is really wrong in the OP's case
is that the tool really should get sent back to the vendor
or distributor (DeWalt, in this case) by the retailer,
because this is really the vendor's fault
While I hate it that HD, Lowes, and other places will just put stuff
back on the shelves, I'm also appreciative of the fact that they'll
take just about anything they sell back, bending over backwards to
give the customer the benefit of the doubt. In those cases where the
goods are faulty, they really should push the stuff back to the
vendor, not onto a less observant customer. And even in those cases
where there's nothing wrong with the tool, if the vendor has a
satisfaction guarantee (I don't know if DeWalt has this these days, I
know some others do) then they ought to send the tool back just
because the box was opened and the customer wasn't happy. Let the
vendor deal with it, they made the guarantee. In the cases where they
have to handle it in the store, the store should certify that the
item is complete and functioning correctly, and they should clearly
mark the item as "open box, guaranteed unused and complete" with a
sticker seal, so that the customer doesn't fear being hassled if there
is actually a problem with the item after he gets it home. And if
they can't make that guarantee, they should mark the item
appropriately and offer a discount.
What happens now is that everybody just takes
the easy way out and puts the stuff back out on the floor. And so, of
course, the stock will occasionally get reduced to opened
items that never sell, even though the computer thinks there are
plenty on hand, because we all prefer to buy unopened stuff. And then
somebody eventually gets a gloat at a clearance sale :-)
This reminds me of when I used to work for a retail store. Customers would
have you open a package to look at the product and then take a different one
because this one was open. It would get my blood pressure up until I took the
attitude that there is always the chance that there is something wrong with the
one they took, and since they didn't look, it could be defective!
Haaaa...that's kinda funny in a way, kinda sad, too. I would have asked him
"So, would your dept manager tell customers that Lowes regularly sells these
joiners with chips in the cutting teeth?" But I guess it would depend on
the day. Some days you feel like fighting back against continuing poor
service at retail stores, some days it just seems inevitable. "Oh well..."
Speaking as a now soon-to-be ex-Assistant Manager of a WWW store,
absolutely you should have taken it back. And NO it is NOT normal for
the blade to have any chips at all in it!
It just floors me of the lack of knowledge of the people whom the
boxes hire to work in the tool section!
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