I think we shop the same store - the outside world, the shop in houston, and the Rockler website have no connection to each other, or at least it seems that way at times. They have sales that are never on the website and they frequently don't know what's on sale at the website, though they will honor the web price when you call it to their attention.
From the Lee Valley Website: During the month of October, Bessey Tools North America will offer pre-packaged clamp kits at a significant discount from the same clamps purchased individually. Check back here October 1, 2005 for the details.
By, the way. Even though I said I would have no further comment I guess I lied.
I just wanted that store to know that in that year alone from the point it opened. I spent approx. $3800.00 in tools and supplies. None of which was spent at their store. And, some of which in the years after that (which by the way was many more dollars the above) was not spent at all at Rockler because Pasadena was to far to drive for the time frame I needed them in.
We'll be posting pricing to our website by the weekend...
As far as our sale goes - no need to panic... we have lots of stock now (don't know what anyone else has....)...
Our kits will be 2 each of the 12"/24" clamps (4 total), or two each of the
24"/50" clamps (not the 41" like last time!) ....neither set will have a price more than 2 digits(in USD), and we will fill all orders taken during the month of October...
That's cause a bunch of guys who didn't read the caveats about the sale at Rockler last year or so got mad when they didn't get the clamps they wanted at the price they wanted to pay.
Rockler's ad clearly stated that it was a limited amount and a limited time offer. The folks complaining either didn't get to the store in time or wanted to buy them on their own time frame, they also seemed to expect that Bessey would just keep sending Rockler the clamps at the discounted prices until the person complaining had time to go and get some.
It was never Rockler's fault that a few guys who failed to read the ad in question didn't get the clamps at the sale price.
Maybe. But this smacks of the tactics car dealers use. I have an acquaintance that used to sell cars for a local Chevy dealer (a pillar of the community).
They would advertise a car at a super low price and in fact had one such car to satisfy the attorney general. It would be purple, with vinyl seats, a manual radio and transmission and no A/C (in AZ). If they actually sold the car, they could say to the subsequent customers with a straight face, "Too bad, we sold out on that offer, would you like to see a Suburban?"
Rockler twice charged me more for items that I ordered via the web than the price stipulated on the order. They also promised a credit to my card that never happened. They lost a customer over five bucks. What a crappy way to run a company.
While not part of the Rockler Clamp Fiasco. And, while Rockler did say in there advertising "While Supplies Last". I do believe from reading some of those posts the guys that did get down there right away still lost out because Rockler must not have ordered enough for the sale. And, the buyers were lead along by some of the less-then-dim-witted sales/managers in the stores.
After my experience an offical from the main office did try to buy my unhappiness away. I appreciated the effort on their part to try to smooth customer problems. But, my feeling is as in anyplace I deal with. Some stores run well, some don't. Usually because it's the people who work there.
Doggone. Didn't think they'd be jumping the gun that much. SWMBO authorized, and her sister will go to the Canton Woodcraft store tomorrow. Hope they have some left.
It's true - I picked up a 24" and 40" last weekend when I stumbled into my local Woodcraft (Downingtown PA). Excellent pricing and they had a TON of them in stock.
Unfortunately, my SO was with me, so spending next month's paycheck a little early was out of the question..
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