another Comcvast vent

Larry Blanchard · 2014-09-11T18:55:26+00:00

Last evening, one of my neighbor's pine trees shed a large branch which ripped the Comcast cable off the wall of our house. Still works, but it's laying on the ground. So this morning I called Comcast. First I got a voice analyzer that asked me to state the problem. I responded with "cable down" - got "do not understand" - tried "cable on ground" - same response. After several iterations I hit zero and got another recording. This one told me how to reset my cable modem. I waited patiently through that one, thinking I'd get to a human afterwards - no such luck - a recording that told me how to reset my converter box. By this point I had steam coming out of my ears so I pressed zero and held it down for several seconds. After another "this call may be monitored" response I finally got to a human being - in India of course. It took a couple of tries but she finally understood what the problem was. Then I was put on hold for 2 minutes while she contacted the local office to find out when they could come out. Tomorrow at 9:20 AM she said they'll call - not come out, just call - we'll see. If I were to walk into a Comcast board meeting with an AK47 and spray the room, there wouldn't be a jury in the land that would convict me :-). Just in case the NSA is listening, I'm kidding. I wonder if they trigger on words like "AK47"? P.S. I did take the "customer satisfaction" survey. You can imagine my comments.

Sep 11, 2014 20 Replies

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Richard 11 years ago

I went ahead and made my own... Guess Im not very politically correct any more.

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another Comcvast vent

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