Last evening, one of my neighbor's pine trees shed a large branch which
ripped the Comcast cable off the wall of our house. Still works, but
it's laying on the ground.
So this morning I called Comcast. First I got a voice analyzer that
asked me to state the problem. I responded with "cable down" - got "do
not understand" - tried "cable on ground" - same response. After several
iterations I hit zero and got another recording. This one told me how to
reset my cable modem. I waited patiently through that one, thinking I'd
get to a human afterwards - no such luck - a recording that told me how
to reset my converter box.
By this point I had steam coming out of my ears so I pressed zero and
held it down for several seconds. After another "this call may be
monitored" response I finally got to a human being - in India of course.
It took a couple of tries but she finally understood what the problem
was. Then I was put on hold for 2 minutes while she contacted the local
office to find out when they could come out. Tomorrow at 9:20 AM she
said they'll call - not come out, just call - we'll see.
If I were to walk into a Comcast board meeting with an AK47 and spray the
room, there wouldn't be a jury in the land that would convict me :-).
Just in case the NSA is listening, I'm kidding. I wonder if they trigger
on words like "AK47"?
P.S. I did take the "customer satisfaction" survey. You can imagine my