To appreciate this, you have to know that I'm a smallish remodelling
contractor, a decent enough carpenter and an un-accomplished
woodworker. You also have to know that, like many here, I avoid
BORG's -- particularly Home Depot.
To the story: Had a bunch of tools -- including my Paslode
framing nailer - stolen from my garage. Went to Rona (a Canadian
BORG competitive with Home Depot, to get a replacement. $420.
They had a Porter Cable package on sale -- $499 for a twin tank
compressor and a PC framing nailer. Bought it.
Get home -- no nailer, just the compressor and hose in the carton.
Phone Rona -- talk to the guys in tools. They say we don't have that
particular nailer, but we have a slightly better one .. bring your
bill in and pick it up. Sorry about the inconvenience.
Get the nailer. Stick it in my garage along with the compressor.
Sits there for three weeks until I need it for a job. Think I'd
better set it up and make sure it works. Yup works fine. Load it
into the van. Load all the other tools I'll need. Get the PC
carton out to the street in time for garbage pick up.
Next day, remember a drop cloth --- there's one over in the corner
under a busted lamp. Move the lamp, pick up the drop cloth, and lo
and behold, my "stolen" Paslode framing nailer.
My wife gives me one of those ---Ah, ha! Uh, huh! looks.
Packaging is gone, tools have been used ... son of a gun.
Phone Rona ... talk to the guys in tools. They say bring the PC
compressor and nailer back for a full refund.
Maybe it helps that I know the guys in Tools, maybe it helps that I
have an account. But my guess is that they would have done it for
anyone, maybe not as quickly and cheerfully, but they would have done
I don't like BORG's ... I don't like the "dumbing down" of staff ...
I don't like the declines in quality of tools and materials .... but
Rona ... or at least the one on MacLeod Trail in Calgary ... still
values it's customers.
For what it's worth, your mileage may vary.