To appreciate this, you have to know that I'm a smallish remodelling contractor, a decent enough carpenter and an un-accomplished woodworker. You also have to know that, like many here, I avoid BORG's -- particularly Home Depot.
To the story: Had a bunch of tools -- including my Paslode framing nailer - stolen from my garage. Went to Rona (a Canadian BORG competitive with Home Depot, to get a replacement. $420.
They had a Porter Cable package on sale -- $499 for a twin tank compressor and a PC framing nailer. Bought it.
Get home -- no nailer, just the compressor and hose in the carton. Phone Rona -- talk to the guys in tools. They say we don't have that particular nailer, but we have a slightly better one .. bring your bill in and pick it up. Sorry about the inconvenience.
Get the nailer. Stick it in my garage along with the compressor. Sits there for three weeks until I need it for a job. Think I'd better set it up and make sure it works. Yup works fine. Load it into the van. Load all the other tools I'll need. Get the PC carton out to the street in time for garbage pick up.
Next day, remember a drop cloth --- there's one over in the corner under a busted lamp. Move the lamp, pick up the drop cloth, and lo and behold, my "stolen" Paslode framing nailer.
My wife gives me one of those ---Ah, ha! Uh, huh! looks. Packaging is gone, tools have been used ... son of a gun.
Phone Rona ... talk to the guys in tools. They say bring the PC compressor and nailer back for a full refund.
Maybe it helps that I know the guys in Tools, maybe it helps that I have an account. But my guess is that they would have done it for anyone, maybe not as quickly and cheerfully, but they would have done it.
I don't like BORG's ... I don't like the "dumbing down" of staff ... I don't like the declines in quality of tools and materials .... but Rona ... or at least the one on MacLeod Trail in Calgary ... still values it's customers.
For what it's worth, your mileage may vary.