Windoor World !!BEWARE!!

[G Henslee]

In addition, a call to a local news channels consumer alert reporter is better if they have time to cover the issue.

[Nigel Reed]

Maybe a call to the Better Business Bureau may have brought around a speedier result for you.

" The following data concerns complaints processed by the BBB since the firm's file was opened on August 01, 1992 or over the last 36 months, whichever is less. Windoor World has had 12 complaints. 10 were closed as Resolved. 2 were closed as Company made every reasonable effort to Resolve. "

Regards Nigel

[Nigel Reed]

Maybe, but still, you'd have been alerted to the fact that there were problems with this company before hand. A call to the BBB would probably yield more information about the reports.

They're a good resource for both businesses and consumers. It's rare that I'll do business with a company who doesn't have a good report with the BBB.

Regards Nigel

[Ted]

If you are considering using Windoor World in the Dallas Fort Worth area to purchase a door or windows you may want to read this first...

I bought an ODL steel door with internal mini blinds and paid $245 extra to have it painted at their shop. I was told that the trim inside and out would also be painted and installed and I wouldn?t need to do anything additional to finish the door installation. Here is the chain of events. This took place over 3 months.

Appointment #1 They called the day before and said the door wasn?t ready and wanted to reschedule for a week later. I talked to the woman that runs the place M.K. and explained that I had put my work off to be there for the install and asked if there was anyway that they could make the appointment. She said no. I asked for a refund at that time and she made it clear there would be no refund of my 50% deposit and they would get to it when they get to it.

Appointment #2 The installer shows up with a door. He tears my old doorframe out and gets ready to install the new door. Then he discovers that the door he brought was a 36? door, not the 32? door I ordered. He spent the next 3 hours putting my splintered up old doorframe back together so I would have a door.

Appointment #3 The installer brought a door and proceeded to install it. As I mentioned I paid extra for the door and trim to be painted. The interior trim had just a light mist covering of paint & had dried on paint drips as well. You could also see mill marks and a rough joint right above the doorknob level where it was so obvious. I asked him if he brought any paint so he could fix that & he said he got tired of waiting at the warehouse for it that morning and just left there without the paint. He also used SCREWS to install the interior trim and dabbed caulking in each of the large screw holes with his finger. The holes were still so obvious. When he claimed he was done I noticed that the door had a 4? dent in it at the bottom. He then tried to get me to settle for the door as is, cruddy unpainted trim, dent and all. He started at $100 and worked up to $300, I told him I wanted the job I paid for and said no, he appeared angry and left. I opened the blind in the door that night and one of the strings inside the sealed glass compartment came undone, so the blinds hang at a severe angle!

Appointment #4 The installer showed up with a replacement door that had just been painted that morning. They had tied it down in the truck and used a blanket or something to cover it. The fibers from the blanket stuck to the still tacky paint on the door and it looked horrible. It also had 2 dents and it looked like they had painted over some crud stuck to the door.

Appointment #5 The VP calls me and tells me that the installer didn?t show up or call that morning and they had nobody to send out. He also said that the manager I had been working with walked out on them the day before. I asked him to go out to the warehouse and look at the door they were planning to send out. He looked at it and said that he would have yet ANOTHER door painted because that one looked bad. He then told me if I was not satisfied with the door they were going to bring out next he would give me a refund.

Appointment #6 The installer shows up with a door that looked painted OK but the plastic trim around the window insert was very wavy. Apparently when the door was assembled they really cranked down the screws hard causing the trim to warp. I told them I didn?t like it & they told me they were all like that. I pointed out that the door that was presently installed did not have that. They took the door and left. I tried for over 2 weeks to contact the VP that said he would give me a refund if I was not happy. He never did return my calls and it became real clear he was dodging me.

Finally this issue was passed off to another person at Windoor World who offered me a discount on the door if I accepted the wavy trimmed one. I accepted his offer, I was getting really tired of this ordeal.

Appointment #7 The installer called me at the time he was due to arrive from the other side of town to ask where my home is. He had never heard of the city I live in & informed me he was a subcontractor for Windoor world. He arrived and hour later and proceeded to replace the door & install new trim. When he told me he was done I looked at the trim and it barely had a misting of primer on it, you could clearly see the bare wood. I paid $245 extra for the door and trim to be painted. I insisted that I wanted the trim painted & he did paint it, using a rag?

If you have the 3 months to spare and plenty of patience and don?t mind spending top dollar for inferior results then by all means call Windoor World. In my opinion this is a very poorly managed company from the top down.

[Doug Kanter]

"Resolved" sometimes means the customer gave up trying, and accepted less than they expected. Without specifics, BBB's data is meaningless.

[Ted]

[ds549]

thats bad that happened to you. i use window world in louisville ky for all my rentals and have been very satified. if i got a job done like yours i wouldnt pay.

[fcweed]

Same story at our house with minor variations in the details - Same junk material, workmanship, and customer service. Don't be fooled by what you see if you visit a showroom.

[we care]

[we care]

We have delivered a beautiful product to this customer. However, he did not buy a GRAND PIANO. The finish is a spayed on finish that is the equal to a car finish. NOT a PIANO. We try to please every customer but some people you cannot please. We have offered everything including some of his money back.

[we care]

Our BBB report speaks for it self. Over 24 years in business and over

50,000 satisfied customers.

[we care]

No sir! We resolve every complaint. We have worked hard to prove we are the best in the business. We try to please EVERYONE. Even you know that could be hard to do.

[we care]

Sometimes customers here want they want to here? Our report speaks for it self. We have been in business for over 24 years and have over

50,000 satitfied customers. We try to please all customers.

[MrC1]

Thanks for the great write-up, Ted!

[Duane Bozarth]

You mean "hear", here? Then it might at least have a chance of making sense...

[Duane Bozarth]

Over a period of about forever, too, it seems...

[sleepdog]

Pay with a credit card so you can dispute the charges later if you are not satisfied.

[Chris]

Well all of the contractors that I do business with on a regular basis think windoor world sucks and is overpriced. I have looked there a couple of times myself and have always founf the same items for about 40% less at Home Depot, Lowes or Wilson Plywood and Door.

>

[Chris]

Maybe you should take some pictures of the install and post them on a webpage so we can all see just how bad they screwed up. Then there would be no argument from WW in "hear".

[Chris]

Have you PERSONALLY gone over and looked at the job? From what he has described, it does not sound like a beautiful product. WHo uses scres to put on door trim? Even trim head screws would be improper in this installation. What, don't your installers have a hammer and finish nails?