If you are considering using Windoor World in the Dallas Fort Worth area
to purchase a door or windows you may want to read this first...
I bought an ODL steel door with internal mini blinds and paid $245 extra
to have it painted at their shop. I was told that the trim inside and
out would also be painted and installed and I wouldn’t need to do
anything additional to finish the door installation. Here is the chain
of events. This took place over 3 months.
Appointment #1 They called the day before and said the door wasn’t ready
and wanted to reschedule for a week later. I talked to the woman that
runs the place M.K. and explained that I had put my work off to be there
for the install and asked if there was anyway that they could make the
appointment. She said no. I asked for a refund at that time and she made
it clear there would be no refund of my 50% deposit and they would get
to it when they get to it.
Appointment #2 The installer shows up with a door. He tears my old
doorframe out and gets ready to install the new door. Then he discovers
that the door he brought was a 36” door, not the 32” door I ordered. He
spent the next 3 hours putting my splintered up old doorframe back
together so I would have a door.
Appointment #3 The installer brought a door and proceeded to install it.
As I mentioned I paid extra for the door and trim to be painted. The
interior trim had just a light mist covering of paint & had dried on
paint drips as well. You could also see mill marks and a rough joint
right above the doorknob level where it was so obvious. I asked him if
he brought any paint so he could fix that & he said he got tired of
waiting at the warehouse for it that morning and just left there without
the paint. He also used SCREWS to install the interior trim and dabbed
caulking in each of the large screw holes with his finger. The holes
were still so obvious. When he claimed he was done I noticed that the
door had a 4” dent in it at the bottom. He then tried to get me to
settle for the door as is, cruddy unpainted trim, dent and all. He
started at $100 and worked up to $300, I told him I wanted the job I
paid for and said no, he appeared angry and left. I opened the blind in
the door that night and one of the strings inside the sealed glass
compartment came undone, so the blinds hang at a severe angle!
Appointment #4 The installer showed up with a replacement door that had
just been painted that morning. They had tied it down in the truck and
used a blanket or something to cover it. The fibers from the blanket
stuck to the still tacky paint on the door and it looked horrible. It
also had 2 dents and it looked like they had painted over some crud
stuck to the door.
Appointment #5 The VP calls me and tells me that the installer didn’t
show up or call that morning and they had nobody to send out. He also
said that the manager I had been working with walked out on them the day
before. I asked him to go out to the warehouse and look at the door they
were planning to send out. He looked at it and said that he would have
yet ANOTHER door painted because that one looked bad. He then told me if
I was not satisfied with the door they were going to bring out next he
would give me a refund.
Appointment #6 The installer shows up with a door that looked painted OK
but the plastic trim around the window insert was very wavy. Apparently
when the door was assembled they really cranked down the screws hard
causing the trim to warp. I told them I didn’t like it & they told me
they were all like that. I pointed out that the door that was presently
installed did not have that. They took the door and left. I tried for
over 2 weeks to contact the VP that said he would give me a refund if I
was not happy. He never did return my calls and it became real clear he
was dodging me.
Finally this issue was passed off to another person at Windoor World who
offered me a discount on the door if I accepted the wavy trimmed one. I
accepted his offer, I was getting really tired of this ordeal.
Appointment #7 The installer called me at the time he was due to arrive
from the other side of town to ask where my home is. He had never heard
of the city I live in & informed me he was a subcontractor for Windoor
world. He arrived and hour later and proceeded to replace the door &
install new trim. When he told me he was done I looked at the trim and
it barely had a misting of primer on it, you could clearly see the bare
wood. I paid $245 extra for the door and trim to be painted. I insisted
that I wanted the trim painted & he did paint it, using a rag…
If you have the 3 months to spare and plenty of patience and don’t mind
spending top dollar for inferior results then by all means call Windoor
World. In my opinion this is a very poorly managed company from the top