We have delivered a beautiful product to this customer. However, he did
not buy a GRAND PIANO. The finish is a spayed on finish that is the
equal to a car finish. NOT a PIANO. We try to please every customer but
some people you cannot please. We have offered everything including
some of his money back.
Have you PERSONALLY gone over and looked at the job? From what he has
described, it does not sound like a beautiful product. WHo uses scres to put
on door trim? Even trim head screws would be improper in this installation.
What, don't your installers have a hammer and finish nails?
Hell, they shouldn't even be allowed in a respectable dount shop....if you
don't have the tools, don't do the job. I always carry my Paslode airless
finish nailer and a paintbrush with me no matter what job I am on. There are
some tools that are just a basic need for any door installation....sheesh.
I was pretty neutral since it's a word for word type of thing, but the more I
see you insist you're right and compare it against the written evidence the OP
gave, I can say that you've lost me as a customer, if I was every likely to be
Not once have I seen you admit anywhere that someone, somewhere was at fault.
All you had to do was say "yes, we screwed up, we'll refund the guys money, he
can go elsewhere and he'll be happy that he hasn't been screwed over".
We would all be satisfied that you resolved the issue (finally) and maybe had
some faith in your company. Nope, wasn't to be. Best thing you can do is
quiety withdraw from this thread and let it die its natural death.
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I had a very positive initial and follow-up experience with windoor world.
great quality, fair price and fast service. I a complex xustom job and they
installed it in a week and there wer no surprises! A water leak showed up
at the next big rain, they came out the next day and fixed the leak. Pros!
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