YouFibre disappointment

Sep 23, 2026 Last reply: 1 month ago 36 Replies
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After too many sales calls to count, we finally decided that YouFibres offer was too good to beat.



Started the OneTouch switch process. Looking forward to saving £65/month over Virgin.



Installation engineer has just been and said unless a new pole is installed on our side of the road we can whistle as the height from the pole they did fit (the other side of the road) is under the 5.5m required.



Obviously it's left me a little browned off. A quick grep of the bumf doesn't reveal a weasel "survey" anywhere.



All potential DIY solutions (i.e a sodding great 6m pole on the side of the house) were discounted as "health and safety".



WEll it appears it actually wasn't.

HOW much? My fibre is around £30 a month.

Try a decent ISP . I use IDNET.

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Their current entry level is more than I have or pay from them - its

115Mbps at £37.50 per month. Supply and configure your own router, fixed IP address standard.

They use openreach fibre - or others if available in your area.. Openreach are supposed to be able to reach everywhere that's been fibred, or else.

Other good ISPs are A & A and Zen.

It amazes me that people spend ages trying to knock the price of a pint of beer of their broadband and then moan about support and congestion Pay more and dont drink on the last day of every month

I was looking for their £25/month deal over the £85 from VM (which includes the now rarely used TiVo).

All the comparison sites show VM or YouFibre.

Zen don't cover me, and A&A only offer ADSL

We just had a similar disappointment with CityFibre. Their online checker claimed that our address could get their fibre service, installed a couple of years ago all along the next street. Although our address is another road we are #1 in that road and one of their manhole covers is just a few metres from the the corner of our front garden. So I signed up with Zen to get FTTP.

So we paid Zen for a month in advance. After a week they told us that CityFibre now say that a connection to us is impossible - but I can't find out why. Re-checking CityFibres availability checker it still says "Great news. You can connect to the CityFibre network". But for all other addresses in our road it says they cannot connect.

Zen refuses to give me more information and so far the promised refund has not appeared. I can't find any way of contacting CityFibre, whose availability checker is clearly at fault.

What do these comparison sites highlight? Who runs these sites? Have you actually asked real people, rather than web sites who could be lying through their back teeth, for money?

And since clearly YouFibre cannot supply you, what credence does that shed on that comparison website?

I am surprised. It is extremely rare for any area to be so attractive to a fibre supplier that its served by just one independent fibre company

This would not be such an issue with me if I hadn't had at least 4 seperate callers urging me to sign up with YouFibre(or brsk as they were when the poles were put up). That's what's fired my annoyance.

My son recently got 1 Gb/s Hyperoptic, for ~£22 a month. Obviously just for fun as I don't think normal people notice the difference above 100 Mb/s.

It has CGNAT, so I've been trying to do things with IPv6. It is a bit irritating that Hyperoptic don't even give you a static IPv6 address. So I have to set up DDNS for IPv6. FWIW ddclient for Linux doesn't work properly bah!.

NICE!

In my case I use NFS to push files to and from my private VPS machines and it would make a huge difference, but not one that is worth paying extra for

No wonder it's cheap. CGNAT? Ugh! Spit! DDNS for IPV6 sounds totally ghastly.

You can buy a static IP for about an extra £5 a month. I'm not sure how necessary it is. I suspect everything is workable, with IPv6. Maybe even better. VoIP SIP/RTP appears to work with CGNAT, but the phone hasn't been used much.

I've had IPv6 for 15 years, with IDNet, but never bothered to really use it.

how many people have ipv6 enabled?

ditto

Google show that globally around 45-50% of traffic reaching them is on IPv6, slightly above that in the UK ... France/Germany/Russia are 75-85%

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Had a similar thing here but it wasn't Zen's fault they paid us a bit of compensation for all the bother.

sh City fibbber ought to get their act together..

That will be the robot crawlers then

Noticably higher at weekends. My work IP is v4 only but home has both, with a more accurate location shown for the v6 addresses.

Some of the largest internet providers such as BT / EE have been providing IPv6 by default for years. 4G and 5G mobile connections usually have IPv6 by default. The big exception is Virgin Media. If you can access the simple game loopsofzen.co.uk you have working IPv6. John

I'm using a cloudflare tunnel into my HomeAssitant box. It removes my IP address from having to be published.

I only get that (and the dancing turtle) wen using firefox freebie VPN

If you have a list of suppliers in preferred order, go for the next one.

You might eventually find an Openreach (assuming it is them) to turn a blind eye to the height.

Perhaps their statistics of lost orders might cause the pole to be raised?

youfibre seem to piggy-back on netomnia, so I'd assume you'll get the same answer from any reseller. Presumably the marketing database only works on postcode areas, but the engineers work down to actual premises level?

uSwitch say there are 2 games in my town. YouFibre and Virgin.

As the post below notes, it's Netomania who deal with the engineering here.

I received a final "Why don't you f*ck off" reply today, following the failed site survey that wasn't part of the plan (even their T&Cs don't mention subject to survey). So things are in hand.

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