On more than one occasion, disturbing cables to get access for PAT testing brought down the CAD system the next day.
As users, our only tool was a £5 multimeter. IT dept were no help, had no kit, and wouldn't buy any.
I produced a calculation showing that spending £1,000 on a hand-held test meter would pay for itself if it avoided 15 minutes down time across the department. My boss signed up straight away, and next time we were on the fault in the twinkling of an eye.
Chris