Also "upside down management". Frontline people have immense authority to vary prices, pay compensation and do what they think best serves the customer. Head office and regional management are there to help.
Much written about but a brief summary in his own words is
It may be cheaper and easier to get a new euro lock off ebay. In my opinion it alright having fancy keys to stop lock picking but most break ins have the lock snapped or a window broken for access.
Was that price for their "lifetime" service where they replace the battery then and again for no additional charge whenever it needs another new one? That is patently still expensive for those who can DIE but not a bad deal for those who can't compared with the competition.
HMP Sudbury (another one I worked at) is also an excellent place for training people ready to be released. In their case I met the lads doing their catering qualifications. They have their own restaurant that is outside the fence that is open to the public. Well worth a visit for anyone that is passing. You would not know it was prisoners that were waiting on you and cooking the food if it was not actually in the prison car park.
Of course being a cat D (open prison) means that you are unlikely to see much trouble even when inside the fence.
But then again
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some of them cannot help themselves from being pillocks.
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