On 23rd October 2008 I purchased an item from the above company via their web site. I had purchased a number of small items before and each transaction had worked smoothly.
This particular item cost me £68 (a web cam) and on delivery I found it did not function as described then within 7 days failed completely, then I found that the item was a fake of a better known product and that the fake item had a reputation for failing in the same manner as mine had failed. The description on their web site matched the spec. of the genuine article, yet the actual spec. didn't come anywhere close to it in resolution or built in function. I spent quite some time chasing the company trying to get them to accept it back for a refund, but eventually managed to get them to agree. It then cost me a further £10 to airmail it back to them, which they agreed to pay.
Four months on, I have still not received the long promised refund. The excuses have ranged from asking me to accept a credit note to spend in their store, to an inability to refund via Paypal due to Paypal's time limit, to latest one - a need for 'the boss' (who happened to be away for two weeks) to approve the refund.