Warm Front article on BBC News tonight

[David WE Roberts]

More complaints about 'cowboys' doing bodged installations of new boilers.

The defence from the company Eaga was roughly 'Nobody can guarantee to get things 100% right but where there are problems we will fix them'. There have been over 170,000 installations under the scheme. Fairy snuff.

Government comment was roughly 'Nine out of ten customers are satified'.

So that is 17,000 dissatisfied customers then?

Any scheme which causes problems for 10% of the customers is not a very good one. Service levels and satisfaction in industry these days are generally expected to be over 99%.

Cheers

Dave R

refers, with a slight difference on the figures. 2 million helped over the last 10 years and 90% would recommend the scheme to a friend.

also refers. The figure given here is 1 complaint in 200 and half a million customers in the last two years. The differing figures are probably because Warm Front covers various things from added loft installation to boiler replacement.

[ARWadsworth]

But the people that use warmfront are getting their install for free or heavily discounted. These are the sort of people that most likley to complain.

Having done a lot of grant work myself I can split the customers into two groups. The needy and the greedy. The second group will always complain.

Adam

[Usenet Nutter]

So if you get a job done subsidised by a LA ( or other) Grant you have no right to complain about a shoddy job is that what you are saying ?

[fred]

In article , Usenet Nutter writes

Quite a few people complain that the grant work only covers surface mounted pipework. If they want to pay to have it entirely hidden that is their choice but the grant is there to provide a basic system for those who have no functioning heating system at all. If exposed pipework is what they are calling shoddy then they have no cause to complain.

[ARWadsworth]

Of course people having grant work done are allowed to complain about shoddy workmanship. However IMHO they are more likely to make frivolous complaints as pointed out by fred.

I wonder how many complaints about Warmfront are unjustifed?

Adam

[Usenet Nutter]

Well,without a list of what sort of complaints were made by the 10% we have no way of knowing .